Are returns permitted? What are the conditions and time limit?
Within 5 days we accept returns
Will I be refunded or given a store credit to buy something else from Fushanj?
We will provide Store Credit for 35 days after that if customer didn't use it they can get their funds back whether by Cash, Cheque or Bank Transfer.
If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?
Delivery and Pickup is FREE, but third time delivery is chargeable in amount of AED 20 - AED 30
How long will it take for me to get my refund from Fushanj?
2 - 3 Weeks.
More info: http://fushanj.com/returns
What malfunctions or product problems do Fushanj warranties cover?
Microphone problems Network problems Freezing/hanging problem Charging problems (if not battery issue) Intermittent switching off Software problems Speaker problems
If there is something wrong in the product which is under warrantee, how long will it take Fushanj to pick it up, fix it and deliver it back?
if there is something wrong in the product which is under warranty, it takes 1 - 2 business days to pickup 2 - 5 days to check and 1 - 2 business days to deliver
Who pays for shipping back and re-delivering the item?
Customer.
Can I return a product that has a malfunction and get my money back?
if it's within 5 days of receipt Yes.
If an item I ordered turned out to be malfunctioning and Fushanj doesn’t have any other in stock to replace it, what happens then?
If we don't have that item we will suggest another similar product, otherwise we will refund.
More info:https://www.fushanj.com/apps/help-center
Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.
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