Are returns permitted? What are the conditions and time limit?
Yes and you get 65% of the order value back. Order should be Unused in original condition. Returns should be done within Wthin 10 Days from Delivery Date
Will I be refunded or given a store credit to buy something else from Samma3a?
You get money refund equal to 65% of your order value
If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?
Shipping fees are paid by the customer
How long will it take for me to get my refund from Samma3a?
7 Days
More info: http://www.samma3a.com/en/let-us-help-you/shipping-returns-15.html
What malfunctions or product problems do Samma3a warranties cover?
Warranty covers all malfunctions by the manufacturer (e.g. product stopped working, not charging, etc..)
If there is something wrong in the product which is under warrantee, how long will it take Samma3a to pick it up, fix it and deliver it back?
Your product will be replaced within 5 days
Who pays for shipping back and re-delivering the item?
Samma3a.com pays for the shipping
Can I return a product that has a malfunction and get my money back?
You get a refund only if there was no other products in stock to replace the old one
If an item I ordered turned out to be malfunctioning and Samma3a doesn’t have any other in stock to replace it, what happens then?
You will get a full refund
More info:http://www.samma3a.com/en/let-us-help-you/faq-39-s-16.html
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