Ordered online with expected delivery in 2 business days. My delivery has been late for a few days now and still says hasn't been shipped (even on their system). Nobody has been able to give me an answer as to why it's late or when I can expect it. Just got off the phone arguing with customer service. They give you the same rehearsed lines over and over again "Sorry for your experience please be sure that we will follow up on this to make sure it doesn't happen again". They repeat lines like this but don't actually solve your problem or promise to look into it and give you a callback. Had to ask 3 times before I was forwarded to a "supervisor" who repeated the same exact things.عرض أقل
13 Mar 2024
Shoes and deess
من Cristie
Very bad experience on online delivery. Driver is very rude, his names is venom no manners, not even interested or not putting effort to find the location
03 Jan 2024
No
من Thabith
Center point became one of the worst online shopping platforms I have ever experienced. Placed an order for 6 items and they cancelled 2 orders without informing and shipped the remaining items separately. I received 1 and when inquiring about the other all the agents asked me to wait until 10pm and that will be delivered and at 10.15pm I was informed that I will not be getting today. I have been following up since 10am.
Center point should close down the online store for good and stick to outlet only. Very unprofessional careless and no attentional to detail at all. On top of everything very late replies. عرض أقل
05 Dec 2023
Shoes
من muhammad
They send me message on WhatsApp that my order is on way I am waiting for two days but till now I can't get it their driver asked my location I shared my location with him but till now I don't arrive .
26 Oct 2023
Clothes
من Preetham
I am so surprised , why centre point is spoiling its reputation . Such a worst and pathetic experience . I have purchased order and centre point staff insisted to buy online so it will be easily delivered . I agreed and ask me to charge for delivery with a promise and commitment only if this will deliver next day morning . Upon firm coinfrimation i proceeded with the plan . Finally there was no action from the rteam and when we call wrong informations. Customer service team confirmed me till 7:00 Pm delivery wiill be 100% before 10:00Pm . When i call by 10:00 Pm and explain from starting my F/u story again they were just sorry ,. They dont even have any idea of the order getting couriered or any PIC of courier company who they have assigned our order , I am surprized when centre point collect delivery charges and commits about promised deliveries . They dont even when we call , if it is shipper or not .
Finally again i have been f/u 3rd day and i dont see any progress and call from them . Rather i have been F/U this ticket or order every couple of hours . As i have very clearely told this order was so important . More surprisingly , customer service was isnisting me to cancel the order if they are not on time as promised.. I honestly dont prefer this store and suggest . عرض أقل
24 Apr 2023
من Poornima
You keep calling the customer service to enquire on the shipment they always have the same response. No updates. Courier company will contact you thats all they say. This is not the first time im experiencing this issue, there is no proper communication channel to even register a complaint so that the management monitors on whats happening around.
The lady in customer service could hardly speak english and cannot be understood. Untrained staff and very very poor customer service
15 Feb 2023
perfume
من nedra
I ordered from online APP on 11 Feb where it says next day delivery. , no delivery happened. they keep sending out of delivery then not able to deliver and they kept scheduling , no option to cancel the order unless the courier contact and cancel from his side after the fifth day and still nothing happening , i cant cancel or get the item . WILL NEVER BUY FROM CENTREPOINT.
17 Jan 2023
Shoes
من Zheni
The worst online shop and the worst customer service ever. They cancel your order without even asking and they do not care about the inconvenience caused. They are very unhelpful and only give excuses. DO NOT RECOMMEND this shop at all!!!
10 Oct 2022
Yes
من Raquel
Too bad. They give me used item.. little damage.
15 Jun 2022
This time I bought hand wash.
من Pricena user
I have ordered many times before. It’s better to order on Amazon. Shipping free
28 Apr 2022
Online
من Pricena user
WORSE ONLINE SHOPPING APP EVER! YOU ORDER ITEMS IT TAKES DAYS TO BE DELIVERED, THE WORSE IT HOW UNHELPFUL STAFF ARE, I KEPT FOLLOWING UP MY ORDER ONLY TO BE TOLD DIFFERENT STORIES, NOBODY BOTHERED TO HELP, AND EVERYTHING I HAVE TO EXPLAIN MY SITUATION TO A DIFFERENT AGENT, AND NOTHING GETS SORTED ITS LIKE THEY ARE PROGRAMMED TO TELL YOU THE SAME THING, I WOULD NOT RECOMMEND ANYONE TO BUY FROM THIS APP!!
15 Mar 2022
Steam sterilizer for baby bottles
من Christy
I ordered from Centrepoint.ae online APP on 13th March where it says next day delivery. Next day - 14th March, no delivery happened. on Day 2, 15th March, we called customer service in morning to check status who informed sorry for the delay there was "Delivery Traffic" in their stores. They promised items will be delivered same day. Till evening we waited. NO DELIVERY. called customer service again only to find out the delivery is rescheduled for Day 3 but with no guarantee if it will surely be delivered on Day 3, at least, in place where they promised to deliver 2 days ago. WILL NEVER TRUST CENTREPOINT / BABY SHOP ANYMORE. They are liars. Fake promises are given عرض أقل
07 May 2020
Baby clothes
من amal
Fraud. They stole my money and never sent the items I ordered and I still haven't received a refund. It's been 37 days since I made my order. I never received anything, the tracking number is not even valid so Aramex ignored my complaint, and I keep calling Centrepoint costumer service and all I get is BS and lies about calling me within the same day, and they never actually bother to call me back to resolve the issue.
05 Dec 2018
من Riya
Its has been 2 months since i have been trying to follow up with these centerpoint people for my refund either on calls or emails but they are just playing around by asking me to wait for the processing.
God knows how these people work at the back end when they are not able to solve such a tiny matter and are just testing the customer's patience.
This was never expected from such a big group like Landmark.
Shame on you guyz!!
Free shipping for orders over 200 AED , Otherwise 10 AED
يشحن من
United Arab Emirates
طريقة الدفع
للإتصال
Level 1, Palm Grove House, Wickham\'s Cay1, Road Town, Tortila, British Virigin Islands, United Kingdom 800-6927 [email protected]
سنتر بوينت الإرجاع و الكفالة
هل يسمح الترجيع؟ ما هي الشروط والمهلة؟
Yes
Please return your Centrepoint products in their original packaging within 14 days of delivery. Home Box products must be returned within 30 days of delivery.
هل يتم استرداد النقود أو يتم إعطاء رصيد لشراء شيء آخر من سنتر بوينت؟
Prepaid Cards are credited back with amount charged from them.
If you pay for a product by cash and return it, we’ll refund your amount to My Credit under My Account. You can then use this refund to shop for anything on HomeCentre.com, SplashFashions.com, maxfashion.com, BabyshopStores.com, SHOEMARTstores.com, LifestyleShops.com and Centrepointstores.com
إذا تم إرجاع الطلب، من يدفع لشحن الطلب للمتجر؟ هل هناك أي رسوم أخرى أنا ملزم بلدفع لإرجاع الطلب؟
Centrepoint bears the charge.
كم من الوقت سوف يستغرق بالنسبة لي لاسترداد النقود من سنتر بوينت؟
If you've paid for your order by Credit Card, Debit Card or PayPal your refund will be credited to your card, bank account or PayPal account. Your bank or card issuer may take an additional 4-15 business days to process the transaction.
If you’ve paid using a Return Voucher or Shukrans, you'll receive a refund to My Credit in your account, or a Return Voucher if you're a guest user.
As you know, if you’ve selected Cash on Delivery, there will be no refund as you’ve not yet paid for your order.
تنويه: جمعت برايسنا المعلومات الواردة أعلاه إما عن طريق الاتصال بالمتجر أو مباشرة من المعلومات المنشورة على موقع المتجر. في بعض الحالات، قد تتغير سياسة المتجر والشروط دون أن تنعكس بشكل كامل في المعلومات المذكورة أعلاه. ندعوكم إلى مراجعة السياسة على موقع المتجر مباشرة، وذلك باستخدام الروابط الموجودة أعلاه، أو الاتصال على المتجر مباشرة في حال كان لديك أي أسئلة.
يتم تقديم المعلومات اعلاه للتوضيح فقط. برايسنا غير مسؤول إذا كانت سياسات المتجر مختلفة عما ذكر أعلاه، أو قد تغيرت، أو في حالة عدم إلتزام المتجر بسياساته المعلنة. يرجى دائما المتابعة مع المتجر مباشرة.