تقييمات EXPANSYS في دبي, الإمارات العربية المتحدة

هل يسمح الترجيع؟ ما هي الشروط والمهلة؟

Most items may be returned for any reason within 14 days from the date of dispatch. Some exceptions apply. Eligible items are classified as either Faulty, Non-Faulty (Change-of-Mind), or Damaged On Arrival (DOA) returns. Please note that due to their product nature, some items are ineligible for change of mind returns. These include: Digital Items & Digital Downloads Boxed software, DVDs, or CDs which have been opened Mystery Box bundles Used, B-Stock, and Open-Box items Any products that have been personalised or customised Special order items, unless agreed upon with a sales representative Items missing their original serial number, IMEI, and/or UPC/EAN code Items sold as faulty or broken Any product with a "change-of-mind returns ineligible" disclaimer listed on the web page

هل يتم استرداد النقود أو يتم إعطاء رصيد لشراء شيء آخر من EXPANSYS؟

Please note that Expansys must test all returned products before we can issue a refund or exchange any products. Replacement items cannot be sent until the original item has been returned to our warehouse and inspected by our returns department. This is necessary so we are able to file claims on defective or damaged goods with the manufacturer or the shipping company and to verify eligibility for return, replacement, repair or store credit.

إذا تم إرجاع الطلب، من يدفع لشحن الطلب للمتجر؟ هل هناك أي رسوم أخرى أنا ملزم بلدفع لإرجاع الطلب؟

For repair services covered by the warranty within 3 months of the invoice date, round-trip shipping costs will be borne by EXPANSYS. After 3 months, the customer is responsible for arranging the return of goods to Expansys for warranty service, and EXPANSYS will pay for shipping costs back to the customer for repair services covered by the warranty.

كم من الوقت سوف يستغرق بالنسبة لي لاسترداد النقود من EXPANSYS؟

Once we received the returned item, refund process can be done within 7 days.

مزيد من المعلومات: Please email [email protected] to report any warranty cases before you return the items to us.

ما هي الأعطال أو المشاكل المغطاة من كفالة EXPANSYS؟

Most items may be returned for any reason within 14 days from the date of dispatch. Some exceptions apply. Eligible items are classified as either Faulty, Non-Faulty (Change-of-Mind), or Damaged On Arrival (DOA) returns.

إذا كان هناك عطل في المنتج الذي هو تحت الكفالة، كم من الوقت سوف يستغرق EXPANSYS لاستلامه، اصلاحه و إعادته؟

Depends on the case, it may take 2-8 weeks.

من يدفع للشحن للمتجر وإعادة توصيل المنتج؟

For repair services covered by the warranty within 3 months of the invoice date, round-trip shipping costs will be borne by EXPANSYS. After 3 months, the customer is responsible for arranging the return of goods to Expansys for warranty service, and EXPANSYS will pay for shipping costs back to the customer for repair services covered by the warranty.

هل أستطيع ترجيع أحد المنتجات التي فيها خلل و استرجاع النقود؟

Yes, but please note that Expansys must test all returned products before we can issue a refund or exchange any products. Replacement items cannot be sent until the original item has been returned to our warehouse and inspected by our returns department. This is necessary so we are able to file claims on defective or damaged goods with the manufacturer or the shipping company and to verify eligibility for return, replacement, repair or store credit.

إذا تبين أن هنالك خلل في المنتج و لا يوجد لدى EXPANSYS منتج آخر لتبديله، ماذا يحصل؟

We will suggest alternative items or, depends on the case, we could offer partial or full refund.

مزيد من المعلومات:https://www.expansys.ae/terms/