تقييمات Look Fantastic في دبي, الإمارات العربية المتحدة

هل يسمح الترجيع؟ ما هي الشروط والمهلة؟

You have the right to cancel this contract within 14 days without giving reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

هل يتم استرداد النقود أو يتم إعطاء رصيد لشراء شيء آخر من Look Fantastic؟

Both options available, depending on the situation

إذا تم إرجاع الطلب، من يدفع لشحن الطلب للمتجر؟ هل هناك أي رسوم أخرى أنا ملزم بلدفع لإرجاع الطلب؟

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance: -If we sent you the wrong item -If the item is damaged or faulty -Where you are returning a substitute item which you do not want to keep We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.

كم من الوقت سوف يستغرق بالنسبة لي لاسترداد النقود من Look Fantastic؟

We will make the reimbursement without undue delay and not later than: (a)14 days after the day we receive back from you any goods supplied; or (b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or (c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

مزيد من المعلومات: https://www.lookfantastic.com/info/refunds-returns.list

ما هي الأعطال أو المشاكل المغطاة من كفالة Look Fantastic؟

The warranty doesn't apply for any products showing abuse or that have been tampered with in any way.

إذا كان هناك عطل في المنتج الذي هو تحت الكفالة، كم من الوقت سوف يستغرق Look Fantastic لاستلامه، اصلاحه و إعادته؟

Depends on the situation

من يدفع للشحن للمتجر وإعادة توصيل المنتج؟

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance: -If we sent you the wrong item -If the item is damaged or faulty -Where you are returning a substitute item which you do not want to keep We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.

هل أستطيع ترجيع أحد المنتجات التي فيها خلل و استرجاع النقود؟

Yes, customers are refunded for malfunction products

إذا تبين أن هنالك خلل في المنتج و لا يوجد لدى Look Fantastic منتج آخر لتبديله، ماذا يحصل؟

Refund/Replace depending on the stock availability/customer preference

مزيد من المعلومات:https://www.lookfantastic.ae/help-centre.list