EXPANSYS online store reviews in Dubai, UAE

Are returns permitted? What are the conditions and time limit?

Most items may be returned for any reason within 14 days from the date of dispatch. Some exceptions apply. Eligible items are classified as either Faulty, Non-Faulty (Change-of-Mind), or Damaged On Arrival (DOA) returns. Please note that due to their product nature, some items are ineligible for change of mind returns. These include: Digital Items & Digital Downloads Boxed software, DVDs, or CDs which have been opened Mystery Box bundles Used, B-Stock, and Open-Box items Any products that have been personalised or customised Special order items, unless agreed upon with a sales representative Items missing their original serial number, IMEI, and/or UPC/EAN code Items sold as faulty or broken Any product with a "change-of-mind returns ineligible" disclaimer listed on the web page

Will I be refunded or given a store credit to buy something else from EXPANSYS?

Please note that Expansys must test all returned products before we can issue a refund or exchange any products. Replacement items cannot be sent until the original item has been returned to our warehouse and inspected by our returns department. This is necessary so we are able to file claims on defective or damaged goods with the manufacturer or the shipping company and to verify eligibility for return, replacement, repair or store credit.

If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?

For repair services covered by the warranty within 3 months of the invoice date, round-trip shipping costs will be borne by EXPANSYS. After 3 months, the customer is responsible for arranging the return of goods to Expansys for warranty service, and EXPANSYS will pay for shipping costs back to the customer for repair services covered by the warranty.

How long will it take for me to get my refund from EXPANSYS?

Once we received the returned item, refund process can be done within 7 days.

More info: Please email [email protected] to report any warranty cases before you return the items to us.

What malfunctions or product problems do EXPANSYS warranties cover?

Most items may be returned for any reason within 14 days from the date of dispatch. Some exceptions apply. Eligible items are classified as either Faulty, Non-Faulty (Change-of-Mind), or Damaged On Arrival (DOA) returns.

If there is something wrong in the product which is under warrantee, how long will it take EXPANSYS to pick it up, fix it and deliver it back?

Depends on the case, it may take 2-8 weeks.

Who pays for shipping back and re-delivering the item?

For repair services covered by the warranty within 3 months of the invoice date, round-trip shipping costs will be borne by EXPANSYS. After 3 months, the customer is responsible for arranging the return of goods to Expansys for warranty service, and EXPANSYS will pay for shipping costs back to the customer for repair services covered by the warranty.

Can I return a product that has a malfunction and get my money back?

Yes, but please note that Expansys must test all returned products before we can issue a refund or exchange any products. Replacement items cannot be sent until the original item has been returned to our warehouse and inspected by our returns department. This is necessary so we are able to file claims on defective or damaged goods with the manufacturer or the shipping company and to verify eligibility for return, replacement, repair or store credit.

If an item I ordered turned out to be malfunctioning and EXPANSYS doesn’t have any other in stock to replace it, what happens then?

We will suggest alternative items or, depends on the case, we could offer partial or full refund.

More info:https://www.expansys.ae/terms/