Are returns permitted? What are the conditions and time limit?
Though precautionary measures are undertaken to ensure that the product doesn’t damage during transit, but due to certain uncontrollable factors if you receive a damaged/defective product, wrong product, or a product that has been tampered with, you can return it within 3 days of its receipt.
Will I be refunded or given a store credit to buy something else from Games Souq?
Transferring your refund amount to the e-wallet is just the first step of the entire refund process. In case, you want to shop for the same product again or even for a different product, you can simply pay with the amount that is present in your e-wallet. If you do not wish to purchase anything and want your money back. We’ll process your amount and depending on the issuing bank of the credit card it, may take between 10 to 45 days for the refund amount to reflect back in your bank account.
If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?
Can be consulted with Support, case to case
How long will it take for me to get my refund from Games Souq?
10 - 45 Days
What malfunctions or product problems do Games Souq warranties cover?
If there is something wrong in the product which is under warrantee, how long will it take Games Souq to pick it up, fix it and deliver it back?
20- 30 days
Who pays for shipping back and re-delivering the item?
Depends on the issue.
Can I return a product that has a malfunction and get my money back?
If an item I ordered turned out to be malfunctioning and Games Souq doesn’t have any other in stock to replace it, what happens then?
In case, you do not wish to purchase anything and want your money back, you can simply raise a request for the same. We’ll process your amount and depending on the issuing bank of the credit card it, may take between 10 to 45 days for the refund amount to reflect back in your bank account.
Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.
The inforamtion is presented for reference only. Pricena.com is not held accountable in case store's policies were different than stated above or have changed, or in case the store did not abide with his stated policies. Please always follow up with the store directly.