Gear Up online store reviews in Dubai, UAE

3.5
3.5
9 reviews
21 Nov 2023
Samsung kiosk
I have experienced fraud in dealing with Gear-up. I purchased a Samsung kiosk which comes in a screen + connection box. What they send is only screen. Upon raising a complaint about the missing box, they tried saying the price is for screen only. I produced their link through which I made the purchase. Nowhere on they could point out that it’s a screen only price. Entire catalogue and link shows picture of screen and connection box. I would urge buyers to stay away from the fraudster company. I am taking this company legal anyways.
05 Feb 2021
Rx6800 GPU
After 4 days of ordering they called and told me they are sorry the products I ordered has been sold to someone else on offline order and they will refund me ( not true the SAME EXACT product remained on their website but with much higher price ) , the conversation wasn’t also pleasant at all , now all of that is their own business and they are free to do what they want with their reputation but the worse is that now 8 days has passed and they still haven’t refunded me so I can’t even buy from anywhere else .
11 Jun 2019
Gaming PC, ETC.
Bought my GAMING PC from them, The guy named James is so knowledgeable! He answered all my questions at ease and even recommended stuffs that can make my gaming pc even better! He is their IT guru! Over all they have expert staffs who could deal with every question asked about all their product listing on website. Recommended!
02 Jun 2019
Very bad service, I ordered one product's, Gearup didn't give any updates
12 Nov 2018
SSD
I can just say WOW, very fast shipping, hour by hour update about my order status, to be honest as per my previous experience from online shopping from UAE, I didnt expect of such easy and good shopping. this guys are professionals, it was very good shopping experience, especially when you are not in UAE and online store dont care much about quality service
Gear Up Reply:
Dear Mohammed, Many thanks for your feedback and nice words. We are happy that our customers in Bahrain are satisfied with our service. Please share your experience with friends and colleagues to they can enjoy shopping at Gear-up.me too. :) Have a great day. Your Gear-up.me team
21 Feb 2018
Good service , friendly staff. They will help you out whatever questions you have. They have a well experienced IT staff. Thank you
13 Aug 2017
Full PC and accessories
Absolutely the best Online computer store in the UAE. Wide selection of products, fast delivery, great deals, excellent customer service, Easy 5 star! I will always recommend this amazing online store for all your computer needs!
Gear Up Reply:
Dear Customer, many thanks for your review and kind words. It is our priority to provide excellent service to our customers! Your Gear-up.me team
22 Mar 2016
Solid PCs, great support, excellent shipping time to get the machine. I could not recommend a better company to buy your computer on ME.
16 Sep 2015
I had a really good experience, with helpful and supportive staff. Did get ordered products on time in excellent condition. Will buy from them again soon. Thumbs up for their websites.
Show all 9 reviews

Gear Up General Info

Delivery Info
Shipping Info
20 AED for shipping to UAE, for intl depends on weight
Payment Methods
visanetbankingcodpaypalmastercard 
Contact Information
Orynx General Trading LLC. UAE enterprises building Airport Road, Garhoud, UAE
+97142432954
[email protected]
Other Notes
Gear-up.me ships to UAE, KSA, OM, KW, BAH and more

Gear Up Return & Warranty Policies

Are returns permitted? What are the conditions and time limit?

Yes, Item has to be unopened, factory sealed. Restocking fee applies, WIthin 7 days of delivery


Will I be refunded or given a store credit to buy something else from Gear Up?

Store credit (no cash refunds)


If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?

The customer pays for shipping of returned item.


How long will it take for me to get my refund from Gear Up?

It can take up to 7 days


More info: http://gear-up.me/returns-exchange


What malfunctions or product problems do Gear Up warranties cover?

All, excluding physical damage and software issues


If there is something wrong in the product which is under warrantee, how long will it take Gear Up to pick it up, fix it and deliver it back?

Depends on product. From 1 week to 30 days.


Who pays for shipping back and re-delivering the item?

Gear-up.me pays for valid warranty claims collection and re-delivery


Can I return a product that has a malfunction and get my money back?

This depend on manufacturer and warranty claim result.


If an item I ordered turned out to be malfunctioning and Gear Up doesn’t have any other in stock to replace it, what happens then?

Gear-up.me fully refunds the cost if the item is not available for replacement.


More info:http://gear-up.me/returns-exchange
http://gear-up.me/faq


Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.

The inforamtion is presented for reference only. Pricena.com is not held accountable in case store's policies were different than stated above or have changed, or in case the store did not abide with his stated policies. Please always follow up with the store directly.