Are returns permitted? What are the conditions and time limit?
Exchanges will be accepted within 7 days from the date of receipt in saleable condition. You have to provide our staff with original receipt. All exchanges will be processed only at Books Kinokuniya Bookstores The Dubai Mall, Customer Service Counter.
Will I be refunded or given a store credit to buy something else from kinokuniya?
Refund will be issued back to the credit/debut card used .
If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?
How long will it take for me to get my refund from kinokuniya?
7-15 days as per the issuer bank policies
More info: https://uae.kinokuniya.com/faq
What malfunctions or product problems do kinokuniya warranties cover?
If there is something wrong in the product which is under warrantee, how long will it take kinokuniya to pick it up, fix it and deliver it back?
Who pays for shipping back and re-delivering the item?
Can I return a product that has a malfunction and get my money back?
If an item I ordered turned out to be malfunctioning and kinokuniya doesn’t have any other in stock to replace it, what happens then?
Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.
The inforamtion is presented for reference only. Pricena.com is not held accountable in case store's policies were different than stated above or have changed, or in case the store did not abide with his stated policies. Please always follow up with the store directly.