Look Fantastic online store reviews in Dubai, UAE

Are returns permitted? What are the conditions and time limit?

You have the right to cancel this contract within 14 days without giving reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

Will I be refunded or given a store credit to buy something else from Look Fantastic?

Both options available, depending on the situation

If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance: -If we sent you the wrong item -If the item is damaged or faulty -Where you are returning a substitute item which you do not want to keep We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.

How long will it take for me to get my refund from Look Fantastic?

We will make the reimbursement without undue delay and not later than: (a)14 days after the day we receive back from you any goods supplied; or (b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or (c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

More info: https://www.lookfantastic.com/info/refunds-returns.list

What malfunctions or product problems do Look Fantastic warranties cover?

The warranty doesn't apply for any products showing abuse or that have been tampered with in any way.

If there is something wrong in the product which is under warrantee, how long will it take Look Fantastic to pick it up, fix it and deliver it back?

Depends on the situation

Who pays for shipping back and re-delivering the item?

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance: -If we sent you the wrong item -If the item is damaged or faulty -Where you are returning a substitute item which you do not want to keep We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.

Can I return a product that has a malfunction and get my money back?

Yes, customers are refunded for malfunction products

If an item I ordered turned out to be malfunctioning and Look Fantastic doesn’t have any other in stock to replace it, what happens then?

Refund/Replace depending on the stock availability/customer preference

More info:https://www.lookfantastic.ae/help-centre.list