Are returns permitted? What are the conditions and time limit?
Yes returns are permitted however the box has to be sealed and in same condition that it was delivered - no wear or tear, restocking fees may apply and is decided on a case by case basis. For more info, please visit our website.
Will I be refunded or given a store credit to buy something else from Mobileshop.ae?
Mobileshop will exchange the product for you for another product from our website of the same or higher value. In case of a refund, 15% of restocking fee will be deducted from the refund amount.
If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?
Shipping and handling charges are to be borne by the customer.
How long will it take for me to get my refund from Mobileshop.ae?
A maximum of 15 working days will be required to process your refund and credit it to your account.
More info: https://mobileshop.ae/terms-conditions/
What malfunctions or product problems do Mobileshop.ae warranties cover?
Mobileshop only provides a warranty of 1 year for factory defaults or malfunctions. The warranty is activated from the date of purchase or the date given on the invoice.
If there is something wrong in the product which is under warrantee, how long will it take Mobileshop.ae to pick it up, fix it and deliver it back?
For any complaints about the product, kindly return the product with its original packaging, warranty card, original invoice copy and manuals and communicate to us within 3 working days of the date of delivery. Shipping charges will be borne by the customer. Once we receive the product, we will thoroughly examine it and reply to the customer within 5 working days if they are eligible for an exchange.
Who pays for shipping back and re-delivering the item?
All shipping and handling charges are to be paid by the customer.
Can I return a product that has a malfunction and get my money back?
We do not refund. However, we do provide a replacement, if it is a factory default. For more details, please visit our website.
If an item I ordered turned out to be malfunctioning and Mobileshop.ae doesn’t have any other in stock to replace it, what happens then?
If we are unable to exchange a product, we will refund the amount to the customer within a maximum of 15 working days.
Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.
The inforamtion is presented for reference only. Pricena.com is not held accountable in case store's policies were different than stated above or have changed, or in case the store did not abide with his stated policies. Please always follow up with the store directly.