Are returns permitted? What are the conditions and time limit?
You have the right to request a full refund on all products bought on our website within 14 days from the date of delivery. Products must be returned in an unused condition and the return must contain original packaging.
Will I be refunded or given a store credit to buy something else from Nordgreen?
If you are not fully satisfied with the product you received, please get in touch with us at [email protected] and we will provide you with further instructions, as well as a pre-paid return label. Once returned, we will refund you the full value of purchased products to the same account from which the original payment was made.
If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?
Returns are free of any charge.
How long will it take for me to get my refund from Nordgreen?
What malfunctions or product problems do Nordgreen warranties cover?
Nordgreen warranties cover every malfunction, except for defects caused by negligent or incorrect use, accidental damage and general wear & tear.
If there is something wrong in the product which is under warrantee, how long will it take Nordgreen to pick it up, fix it and deliver it back?
If you purchased your timepiece directly from our website, and you think the repair will be covered under our 24-months warranty, kindly contact us, and we will assist you, directly, to the best of our ability.
Who pays for shipping back and re-delivering the item?
If the malfunction is covered by warranty, we do cover shipping back and re-delivering expences.
Can I return a product that has a malfunction and get my money back?
You have the right to request a full refund on all products bought on our website within 14 days from the date of delivery. Afterwords, refund policy will be assessed case by case. Contact [email protected] for more information.
If an item I ordered turned out to be malfunctioning and Nordgreen doesn’t have any other in stock to replace it, what happens then?
Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.
The inforamtion is presented for reference only. Pricena.com is not held accountable in case store's policies were different than stated above or have changed, or in case the store did not abide with his stated policies. Please always follow up with the store directly.