Are returns permitted? What are the conditions and time limit?
Yes, within 14 after the purchase, if the item is unused, still in its original packaging, is "as new" and must include the invoice
Will I be refunded or given a store credit to buy something else from Overclockers?
The Customer can choose either option
If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?
The customer pays the shipping charges to return the item. There are no other fees.
How long will it take for me to get my refund from Overclockers?
More info: https://overclockers.ae/shipping/
What malfunctions or product problems do Overclockers warranties cover?
Manufacturer defect, not working product or not working as expected
If there is something wrong in the product which is under warrantee, how long will it take Overclockers to pick it up, fix it and deliver it back?
We will pick up the item within 2 days after being contacted by the customer. We deliver the fixed or replaced item back to the customer usually within 2 weeks.
Who pays for shipping back and re-delivering the item?
Overclockers Zone pays for these expenses
Can I return a product that has a malfunction and get my money back?
If the item is opened then it cannot be returned but will be fixed or replaced by a new item and returned to the customer. If the item has not been opened then we can refund within 14 days of purchase and if the invoice is provided.
If an item I ordered turned out to be malfunctioning and Overclockers doesn’t have any other in stock to replace it, what happens then?
we will try to fix the item and if doesn't work out then we give the customer credit to buy another item from us
Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.
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