Are returns permitted? What are the conditions and time limit?
All our items are sources from authorized distributors. In the unlikely scenario that the products have a manufacturing defect, we will exchange the item with an exact same one as long as the original packaging is returned along with the product
Will I be refunded or given a store credit to buy something else from souKare?
We will exchange the product for the exact same one if the item is found to be faulty
If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?
For Dubai orders, we will pick the items for free. For other locations, we would require that the items be shipped back to us
How long will it take for me to get my refund from souKare?
We will try to make it as soon as possible, typically within couple of days
What malfunctions or product problems do souKare warranties cover?
If there is something wrong in the product which is under warrantee, how long will it take souKare to pick it up, fix it and deliver it back?
We will make every effort to do so as soon as possible. The items have to be checked by the authorized distributors to test the fault and therefore it can take a few days
Who pays for shipping back and re-delivering the item?
We will have the items picked up for free
Can I return a product that has a malfunction and get my money back?
We will exchange the product for the exact same one
If an item I ordered turned out to be malfunctioning and souKare doesn’t have any other in stock to replace it, what happens then?
We will refund the money
Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.
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