I purchased Hisense 65 inch tv last week from Carrefour ibn batuta , while purchasing sales person told tv suports google play store , however later after installation I found out that this model Hisense doesn't support google play store. I went to ibn batuta Carrefour electronics and raised complaint to service desk last week sunday evening 24 Nov 2024. But very poor response from customer service desk. And no response till one week . Neither provided me any option to replace or buy another compatible tv set. Very poor customer service and not at all customer friendly store help desk support. Please avoid buying any electronics from Carrefour. Customer service helpndesk person having very laid back attitude and was not paying attention.read more
15 Jun 2024
by Neha
Wrong item delivered and zero resolution
I used carrefour app for the first time in the hope that it will be a sage buy and if anything wrong - I will be taken care of.. however, .. they delivered a wrong item and its been 4 days finished now with no resolution.i have been calling them twice a day everyday and they assure that within 24 hours I will get the ordered item. However, only talks and no resolution. I guess there are teams who have no clue about what the others are doing or conveying to the customer.they asked to send picture of delivered item which I did immediately- then next day they asked for airway bill number and then on the 4th day they asked to send a video of the item.i do not understand the logic of asking the video when the photos arr already shared- what will change and how does it help. On 4th day I received a email saying that someone and will collect the item from you but the correct item delivery will be after 4 days when eid holidays finish as the seller is not working. I know that the seller is in bir dubai with a retail shop and is very much open.they are giving wrong statements. My first purchase from them and probably my last as it has been really pathetic experience.i have been very patient for last 4 days but its been a while nowread more
25 Apr 2024
by Lindall
In my recent shopping experiences, I've encountered a stark contrast in customer service between Carrefour and the "Happy Afternoon" staff. While I've found the service at Carrefour, particularly with Badr at Carrefour Manar Mall, to be exceptional, my interactions with the "Happy Afternoon" staff have left much to be desired. The staff at "Happy Afternoon" seem to be operating under a rigid script, delivering a rehearsed message that lacks authenticity and fails to address customer needs effectively. It feels as though their primary objective is to expedite customer interactions rather than genuinely assist or engage with patrons.
In contrast, Badr at Carrefour Manar Mall exemplifies outstanding customer service. His approach is attentive, personable, and goes beyond mere transactional exchanges. Badr demonstrates exceptional listening skills, empathy, and a genuine desire to ensure customer satisfaction. Given Badr's exemplary performance, I believe there's a valuable opportunity for him to impart his expertise to the "Happy Afternoon" staff. By providing training in customer service, active listening, and phone etiquette, Badr could greatly enhance the overall service experience for customers at "Happy Afternoon." In conclusion, while I continue to choose Carrefour for my shopping needs primarily due to the exceptional service provided by Badr, I sincerely hope that the "Happy Afternoon" staff can benefit from similar training and guidance to elevate their customer read more
01 Dec 2023
Dishwasher
by Fadi
I ordered electrolux dishwasher online sold by carrefour I saw it in the store made in itly when I ordered online I received one made in Poland I request to return it then they mentioned shipping fees to be deducted from electrolux company , I called customer service only the request to return they will tell u that they will contact u but It pass 4 days no one contact me its very bad experience
29 Jun 2023
by Lindall
Out of stock order. Refund was not processed. Even though I received a reference number for the refund. Reference: 6856010860696729504092. This is not the first time that Carrefour claimed to have initiated a refund. Plain dishonest!
17 Jun 2023
Samsung Fridge
by salma
Carrefour the worst shopping application ever we ordered a fridge through the application and it suppose to arrive on Thursday 15/06 and today it is 17/06 and till now i dont know where is my fridge or the order and i will call the UAE customer Satisfaction if there is no delivery by tomorrow and no one even called, worst call centre ever they kept on saying we will send you emails and no one ever called moreover the hold time is over 15 mins every time i am calling them and the agents even dont wont to help they simply dont do anything they are like robots i definitely dont advice to shop from carrefour simply they event dont have rating on their application and their face to face or call centre customer care are supper bad.read more
26 Apr 2023
Ring Light
by Cristina
I've order a ring light on 13th of April. The item arrived wasn't the one I order ( wrong colour). I dent it back and asked for a refund or change.
It's been more than 2 weeks when I can't get neither money back and not the change to the right item.
The seller contacted me directly and confirm the order and resent the right item. Carefour responsible for shipment took the item and shipped it to a different address ( confirmed as I've seen the label sent by the seller). We've been back and forth with calls and emails with Carefour and seller and me and so far nothing was resolved. I called carefoure customer service several times. They apparently closed the case... then the system was not working then I don't don't know what else.
Extremely frustrated. It was my 1st and last experience buying online from Carefour.
Very irresponsible employees! read more
17 Jan 2023
Samsung Washing Machine
by Pricena user
I purchased a washing machine under the order no. 31378364981685 was delivered on 12/01/23- the installers saw the door opening-60cms wide and the washing machine box also approx.60cms wide and raised hand that this machine cannot go through the door - kindly call a carpenter and remove the door for getting the machine inside and only then they can do installation and simply left. After that began my week long journey with Carrefour’s customer care service where they raised ticket. 3842209 for installation after my first call- no one from the installers showed up nor anyone called. I kept calling Carrefour customer care day-night for the whole week until finally I had to get my own electrician to do the installation- he just unboxed and the 60cms door was not a problem at all because the machine was 56-58cms wide. Carrefour did not give a damn about after sales service- each time I would call they never raise any ticket and kept saying we have informed the installer and they will contact me- NO ONE CONTACTED ME till date (17/01/23)
I write this because today I got an automated email that ticket 3842209 issue is resolved and order no. 31378364981685 is complete kindly RATE OUR SERVICE – Here is my rating 1 for delivering the item to my home and not making me carry it on my head from your warehouse.
I SHALL NOT BUY ANY APPLIANCES FROM CARREFOUR! read more
16 Dec 2022
SAMSUNG 55 INCH TV
by Pricena user
Worst experience ever - don't buy appliances or TV's. they coerce you into buying with the promise of returning if not satisfied. I have repeatedly pleaded for the item to be returned for a larger one. THEY ARE SIMPLY NOT PREPARED TO HELP. THEIR PROFITS AND PROMOTIONS ARE ALL THAT MATTERS. WOULD NOT RECOMMEND BUYING LARGE ITEMS. I AM SO DISAPPOINTED AT THE AFTER SALES SERVICE.
20 Sep 2022
Carrefour on line store
by Pricena user
It was the worst service I have ever experienced.
1: receive the order within 5 days
2: They sent a different model and a cheaper item. I requested to return
3: it has been 5 days since the scheduled pickup and no one has contacted me.
4: I have to wait until they pick up the items and return them to the store, then they will begin the refund, which will take 21 days from Carrefour team .
5: There is no manager there, as I have requested the manager call six times without any response.
6: There have been more than 13 attempts to contact the customer sadness team, but they cannot help you at all.
My contact number :0501801855 read more
22 Aug 2022
TV, Washing machine, Dishwasher, water cooler, vacuum cleaner
by gregory ross
Terrible after-sales service - Don't buy anything from Carrefour!
I've spent over 15K Dhs on products for our new home, these were bought 2 weeks ago and we are still waiting for the delivery despite a promise this would be in 2-4days. The dishwasher and washing machine that did come, weren't installed properly. Every time we call Customer Services to understand what the problem is and when we'll get our items we are told someone will deal with the problem and call us back. I've made 5 calls, 2 written complaints, no one has called back, no one has come to correct the DW/WM installation and we are still waiting on a number of items. I will NEVER buy anything from Carrefour again.read more
06 Jul 2022
Philips juicer
by Mohammed
I ordered a Philips juicer online from carrefour fulfilled by digizone. More than 5 days and I am still waiting for the order. There is no response from carrefour customer support team. They have deducted my full money from credit card
02 Jul 2022
Coffee machine
by Pricena user
Situations 1 and 2 happened to me in a row one by one in one week
Situation 1
I bought a frige fom Carrefour hypermarket which is quite pricely. It took them around 40 min to fill all the documents and arrange delivery to my flat. Next day, being on my job, I received a call from Carrefour shop that I will not get my item because they made a mistake in documents and I have to ruin my plans and come back to the shop to sign new documents. They refused to renew the order themselves and in a rather rude way informed me that if I want to get my frige I have to come. So I came and it took them another 45 minutes to fill the documents.
During the process they delayed the delivery by 1 day and I had to fight with them to keep the time because I can not cancel my job to sit at home and wait for them to deliver my item.
Then at the day of delivery nobody called me to fix the exact time, so I had to call them myself 3 times to make sure, they are going to come. And they were not, so I had to fight again to make them deliver on time. They came with a frige late in the night like nobody needs to sleep.
Situation 2
I bought an expensive coffee machine from carrefour online. They arranged the delivery next day with maximum delay of 3 days. And that did not happen nither next day nor next week. I had to call customer service twice every day to confirm my order and every time got different unswer.
So I found the local branch of manufacturer of that coffee machine and they confirmed, tread more
20 May 2022
Definitely NO
by Pricena user
My daughter gifted me a biolomix stand mixer and one part was broken after the expiry of warrant, I visited customer services tasking them to provide me with sponsor name but they asked me to call 80073232 several calls done and they promised that manager will call us back. No calls and they still selling this as well as through Amazon. I need to know how can I replace my broken item. Very simple but it seems it’s complicated to this unprofessional staff who are setting to answer the calls instead assisting the customers. They give lies several times and I gave stress my self when I called them yesterday and an Egyption lady promised that within 2 hours customer service manager will call me back.read more
06 Dec 2021
Luggage trolley
by richard
If only I could give 0 but there's no zero option. The worst online shopping experience ever! the worst app ever. order was not delivered on time. it took a week to have an update on their app. which made me cancel the order. the worst customer service ever. they don't have any information regarding the orders. no coordination at all. now the refund.. its taking time,,, again customer service hotline doesn't have any information about the refund. still waiting for the refund.. now it's been 2 weeks! never again to order in Carrefour ONLINE. If I could spread this to anyone so that they won't be a victim too..read more
03 Dec 2021
Fridge Gas Range Washing Machine
by Bry
DO NOT BUY FROM THIS ONLINE PLATFORM!
Late delivery. Delivery guy refused to install the unit as he will go to Ajman for holiday with friends.
One item did not arrive. No update.
Customer service centre was just reading the note in front of their computer and cannot resolve anything.
Waste of time, energy and money!
02 Dec 2021
by eddy
Worst delivery in the UAE if not in the hole world had an order they divided to 3 the first one the delivery guy called me he was so rude and said your order is canceled order again without no reason the second order with 2 Pepsi arrived if my address is bad why the second delivery arrived the rude one didn't i called them to complain on the first driver they just said you will refunded i don t care for refund just when someone disrespect you and cancel your order for no reason should be warned your loosing clients never again ordering from thereread more
15 Oct 2021
metal polish
by Michelle
I ordered last October 07 and I was supposed to receive my order last Monday, october 11 as per the sms sent by Carrefour. I called 8 times on the customer service because it is already october 15 and I am not getting my order. ALL of them promised me they are working on it but NO ONE is processing my order. So surprised that even the manager cannot do anything and just promising that he'll work on it but he's useless. I will NEVER order from Carrefour again! Until now, i still didn't get my order and NO ONE from their team can tell me an answer where is my order. What a shame!read more
15 Sep 2021
Veggies and fruits
by Ramzi
Excellent ordering platform, however, ordered veggies for the first under Carrefour logo Freshness Delivered to you, i have received veggies loaded with worms, worst quality and not even good for animals to consume, worst ever experience, rotten cucumber, worst tomato selection as if no one was watching.. like get rid of those veggies to online client .. extremely disappointed, I have spent almost AED 140/- .. It so disappointing and disappointed my kids as there was no salad
30 Jul 2021
Iphone X
by Pricena user
Worst after sales service ever. Awaiting with a broken display phone which is under so called carrefor warranty and all I have is a request number by last 6 days.do you even hear about a company who's policy is to address the after sales service complaint in 6 working days? That's them.. my mobile number 055/2354044
05 Jul 2021
by Pricena user
There contact center is horrible...more than 3 days calling them and super difficupt to reach out their contact number...soooo much...i thought i will find answers from my inquiries but you will feel helpless with their system..never buy appliances in carrefour...it takes long time to reach nor updating you where it stand...i should havd place the order from noon or Amazon...more professional
22 Mar 2021
Groceries
by BartechCo
One hour delivery it is going to be 3 hours - no update not message . No response to fb message or even Twitter - call centre says have closed now. Had faced similar distress at their hands but had thought one hour delivery might reach in 2 hours - have been proved wrong again by Carrefour .
08 Mar 2021
hair products
by Fadi M.
Ordered hair products worth less than 50 Aed and they provided free delivery in 2 days
14 Feb 2021
Gadget
by Jumper
Bought a gadget online and they did not deliver. Called everyday for follow up and they told me to wait for 10days where in the online it shows 3-4days delivery and the agent said 3-4days for them not for me to received the item from supplier and they will arrange the delivery. Huh? Ok I waited and after 10 days still no delivery. They deducted full amount on my card and I asked for refund, reference has been provided but they say it will take 20days. Days past by but my order still shows 'Processing' where I requested for refund. I called again and they say they have to inform the supplier, so since the day I asked for refund still they have not informed the supplier? And days passing I have this feeling they will not refund or return my money. It's my 1st time ordering and I will not and never again order from Carrefour online. This is unacceptable. I ordered through other online platform and they update their customers and refund will take only a week for processing. read more
24 Dec 2020
Apple Watch
by Pricena user
It has been ONE MONTH since I am trying to cancel order which Carrefour was not able to deliver because it’s out of stock. They told me that is OUT OF STOCK and CAN NOT BE DELIVERED only after I called them to check when I should expect delivery, 5 days after the order was made. It has been one month and the order is not cancelled nor I got my money back. Called them 10 times so far and customer service is not helpful, every time they said they are going to cancel it and proceed with the refund but still didn’t happen!! I would never recommend it to anyone. What kind of company is this?! Carrefour stole my money!read more
23 Dec 2020
Samsung Note 9
by Shejeeb
I have purchased one phone one month ago. It was clearly mentioned its a new phone, with warranty and UAE VERSION
When I got the item was a refurbished phone. It was not a new phone. I tracked the imei with Samsung, Original warranty expired 2 years ago. It was not a UAE version. Its from outside country as well. All the accessories are copy, not original. The sellers are frouds. They are from Used phone marked from Deira Dubai. I have already returned the item. Still I did not received my Refund. I can identify which one is original and copy because I am working in the same field. But normal people they can not identify, they will definitely fall in this trap. Very careful
Also when I called the carrefour customer service, the lady trying to argue with me. She was trying to say that you will get one year warranty. I told her, I submitted all that evidence proving that it was from outside country and the original warranty is already expired 2 years ago. Then how come it will be a new phone? It was clearly mentioned it is a new phone. Still she was trying to argue. She doesn't know anything regarding warranty and related things.read more
19 Nov 2020
Ps5
by Pricena user
I have pre ordered 10 PS5’s on the website where it was showcasing. I already paid for all of them and I was supposed to receive it today but when I had called they told me that there is no stock anymore. I couldn’t speak to the manager nor make a complain anymore.
Even a compensation was not an option.
It seems like they have handpicked who they want to give it to first and who should wait longer.
I find this incredibly unprofessional and not acceptable because I have paid and should’ve received it like others.I NEED THEM ASAP AS ITS MY RIGHT. read more
19 Nov 2020
by Pricena user
Worst place to buy anything. Between perished items, delayed orders, pre orders that end up disappearing ( which makes you wonder if they just give them to other people or ... ) worst customer service. Really has nothing to do with carrefour because the brand is a decent one elsewhere. They should make them change the name because they literally ruin the reputation of the brand.read more
01 Sep 2020
Samsung Galaxy S10 Plus
by Huda
They delivered on time, got my new galaxy s10 plus for a really good price.
07 Jul 2020
by Arpit
Order was delivered on time.They have great deals and quality products too.
07 Jul 2020
snacks and crackers
by Salam
Order received on time, they had a good price for kids snacks and crackers which we buy in bulk
07 Jul 2020
Dubai Marina
by setu
I ordered late night at 10PM from carrefour express delivery and I had products at 11.30PM and everything I needed for morning breakfast :)
02 Jul 2020
by Mohammed
Great quality, awesome service .. delivery was on time. They used to have delays in the beginning of COVID-19 but it’s resolved it seems.
30 Jun 2020
by Olfah
Within a week, I had 2 very bad experiences with carrefour.
- 1st one with a vacuum cleaner that I have bought in November 2019, that is not working anymore but still under warranty. I didn't keep the receipt but gave the date (10th of November and the amount I paid that day in shopping in Carrefour) and no one from the customer service did bother helping! only when I got upset, the Philippino guy pretending taking full details of the vacuum cleaner and pretended and told me he will call me but Nothing till now!
-2nd, I bought a mattress and delivery was booked for yesterday. I didn't get it, called twice yesterday to complain but nothing. Today I called again, and received call back but still nothing!!!!!!!
It's a shame. The service is really bad.
I will never buy anymore from carrefour.read more
30 Mar 2020
Bedsheet king size
by Pricena user
Pathetic service. Horrible customer care service. Their call centre never picks up the call. YOU can't reach them and if they pick up the phone they will just pass on the complaint to other person and the complaint will never be solved. It's been more than one month I ordered a bedsheet online but the size was not accurate so I mailed them the next day to send someone to take the bedsheet. No one replied to the email, after trying my luck on calling there customer care they promised that someone will come and pick up. It took one month someone came and picked up the bedsheet but till now no one contacted, no refund has been given. We are the ones chasing, calling, emailing. Worst service and pathetic customer care service. Fed up by contacting them by all means but to no luck. Don't know what to do and where to file a complaint and how I can contact the higher authorities. Please help!read more
07 Mar 2020
groceries
by Sheela Nair
we ordered the products via their app and other than our money being taken we did not receive any information on the delivery. On the 2nd day after placing the order, I tried to call the call centre number but it was not connecting. I then send them many messages through their online website but again no response. I don't think anybody even checks and its all put on the website for a show!! Anyways we finally got the order on the 4th day of placing the order and we found 1 item was missing ( not available) and the price was reduced in tax invoice sent on the same day as delivery. Now we need to check with the bank if they will credit back the value of the item not delivered. This is not a seamless tension free service as expected from a big group. They have taken their customers for granted and they should have a working contact number or email id where customers can send their grievances!! really poor service.read more
31 Jan 2020
Many things
by lareen
If Is there was zero rating i would give them misery nasty service .. i ordered express and the delivery guy didnt want to come to my place and half of my order was cancelled !!! (as there trash delivery service divid ur orders into many packages) i called hundred of times till they answered me .. they cancelled my order automatically after i didnt receive half of my order and refund takes then 3 weeks !!!! Shhhitttt service
18 Dec 2019
LG refrigerator
by ally
I had purchased a LG refrigerator from the CARREFOUR app . The selected item that I chose was not the item on the order form which I did not notice due to the price of the large size fridge and the small fridge were similar . When the fridge got delivered I was unable to recieve it so my dad recieved it not knowing that it was the small fridge being setup by the delivery guys. Whe I got home I noticed that this is the incorrect item. I called thier call centre 5 times but was put on hold for over 5 min each time. Finally got trough to the call centre who was absolutely no help to me. They informed me because it was open they can not return it. IT WAS NOT OPNED BY ME OR MY DAD . IT IS THE POLICY OF THE COMPANY WHICH IS CARREFOUR. WHY STATE UNDER TERMS AND CONDITIONS IF THE ITEM IS OPNED THEY CAN NOT RETURN IT. I find this hard to understand because we did not open the item carrefour did . Why am I being held responsible?????? This call was made 2 hours after the delivery of the fridge . I did not plug in the fridge nor did I use it . It is not possible within two hours to not accept a return . Carrefour call centre needs to train and put in better procedures to help their customers . I wish there was a NO STAR REVIEW OPTION . read more
29 Oct 2019
by Menna
if there is zero star i would use it, my order didn't came, they deducted the money, WORST CUSTOMER SERVICE AND MANAGEMENT, no one give update and when you are asking to speak to a manager they will tell you no manager is available.
I should get my order yesterday between 2 to 4 pm and we are now next day 11 am and no update.
WORST SERVICE EVEEEEEEEEER!!!!!!!
17 May 2019
Lot of item
by Pricena user
Carrefour UAE, first they told me we are delivering your order from 8 to 10 ma nobody came, second told me someone will call you and your order will deliver as soon as possible but nobody delivered! Third I want to recall them but they switched off the customer service!!!dont buy here!!!
12 May 2019
by margaret
They kept cancelling my order because I didn’t answer the phone because I was at work but I specifically told the customer service agent someone is always home,they rescheduled for the 3rd time but it never arrived. So I decided I will never buy from them because not convenient.
11 Mar 2019
baby formula
by Salam
Delivered next day and had a really good price compared to others.
17 Nov 2018
Huawei Mate 20 Pro
by Danish
Worst online shopping experience. Bought items on 1st November & received it after more than 10 follow up calls on 17th November. What makes it worst is that I received only 1 of the 3 items I was suppose to receive. Clueless in handling customer complaints & Big ZERO in customer satisfaction.
26 Aug 2018
Samsung Galaxy A8
by Usman
My biggest mistake to buy from Carrefour online store. Worst customer support services, they do not provide actual status of the shipment, no tracking number..nothing!!! They always talk vague and play inter-departmental blame game. My order was supposed to be delivered within 2 working days but even after 5 working days I am still waiting for my order to be delivered. Customer service's reply "Unfortunately, we do not have update from the concerned department"!!!!!! Pathetic!!!
15 May 2018
by Only love
The worst online purchase and the worst customer service hotline ever experienced. A real disaster : Disrespectful delivery staff hanging up the phone on customer.
I will never purchase from Carrefour Online again.
Carrefour did not specify any return policy information
Carrefour did not specify any warranty information
Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.
The inforamtion is presented for reference only. Pricena.com is not held accountable in case store's policies were different than stated above or have changed, or in case the store did not abide with his stated policies. Please always follow up with the store directly.
