FRANKBROS online store reviews in Dubai, UAE

Are returns permitted? What are the conditions and time limit?

Yes returns are permitted. Items should be returned in their original packaging to ensure they are adequately protected in transit. Boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged. Should you receive an item that is not in perfect condition please contact immediately. Attach the preprinted Return sticker (sent to you with the order) on the package you are sending back. If you do not find the pre-printed label inside your parcel, please contact the Customer Service Team.

Will I be refunded or given a store credit to buy something else from FRANKBROS?

Refunds can only be done on your credit card or on your bank account. To request a refund in the case you chose Cash on Delivery, it is necessary to have a bank account: refunds with this payment method can only be issued through Wire Transfer to a Bank Account.

If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?

The return service is free when using the prepaid and printed courier label you will find in your package or using the conventional retreat service from the courier. If you were to decide to use another carrier, FRANKBROS will not refund the cost of the return shipment.

How long will it take for me to get my refund from FRANKBROS?

If you used FRANKBROS's free return collection service, you will receive the reimbursement within 30 days from the date of reception of your parcel from their warehouse and after having verified that all conditions have been met. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers.

More info: https://www.frankbros.com/en/customer-care?cid=customer-service-menu-returns

FRANKBROS did not specify any warranty information