I recently purchased a 65-inch TV on November 1st from the Ibn Battuta store, and I am deeply dissatisfied with the experience. The TV was supposed to include an HDMI cable. However, when I asked if I could take it immediately, the consultant assured me the cable would be delivered with the TV the next day. The TV did arrive the following day, but the HDMI cable was missing.
When I reached out, I was promised it would arrive within the hour. Over the next few days, I contacted customer service seven times, each time hearing the same “dispatched” or “on the way” response. Finally, on my seventh call, customer service admitted the delivery was a mistake and that I’d need to pick up the cable myself from the store.
This has been one of the most frustrating shopping experiences, with customer care as unhelpful as the in-store staff. I don’t plan on shopping at this store again.
Two days ago, I shared my terrible experience with Sharaf DG, and their response was simply to ask me to send my inquiry to their support email, promising they'd do their best to resolve it. Now, two days have passed, and despite sending three reminders and spending 45 minutes on the phone with their call center, nothing has been resolved. It feels as though deceiving customers is business as usual for this store. Truly disappointing.read more
02 Oct 2024
West point front load washer
by Rajeev
I had a very frustrating experience with Sharaf DG. I purchased a Westport front-load washing machine, and it has been making an unbearable whistling sound during the spinning cycle. This issue makes it impossible for us to use.
I have repeatedly requested a return, replacement, or refund at the first day, but instead of addressing my concerns, they keep sending technicians to check the machine. I even lodged a complaint with Abu Dhabi Consumer Rights, but the situation remains unresolved because the technician submitted an incorrect report.
I would not recommend Sharaf DG based on my experience. Their customer service has been unhelpful, and I feel stuck with a faulty product.read more
Sharaf DG Reply: Dear Customer, kindly note that the technician had inspected your unit and no fault was found with the unit. It was also found that the noise level was normal for the unit. In case you have any further concerns, you may please feel free to reach out to us on [email protected] for a quick and prompt assistance.
11 Sep 2024
Dyson V8 Absolute
by Ruth Ria
Last year, I purchased a Philips steam iron, which became faulty in less than six months. Instead of the steam coming out through the designated holes, it unexpectedly started escaping from the base of the appliance. When I returned it, they refused to issue a refund, opting instead to provide me with a gift card, effectively forcing me to make another purchase from their store. I had no other option but to use the voucher they issued to me, as they declined to return my money.
2 weeks ago, using the voucher they issued to me, I bought a Dyson V8 Absolute with an additional two-year warranty. I opened and assembled it the same day it was delivered, only to find that it wasn’t working at all. I requested a collection and a full refund (not another gift card), but since the item was picked up, I’ve received no communication or follow-up from them.read more
Sharaf DG Reply: Dear Customer, we are extremely sorry to hear that! Kindly reach out to us on [email protected] with more details of your concern and we would be happy to assist you.
14 Aug 2024
SmartvTV
by Pricena user
I had to follow up 1 full day for my delivery that supposed to be today and my last phone call the informed me ; sorry sir your delivery is not going to be today and we don't know when. I'm very disappointed from the level of customer service they have. Again, the promise they will call for update and they never did. I will call consumer protection tomorrow and that's a promised as I need my money back
29 Feb 2024
tablet
by Mahera
i have ordered a tablet and then immediately canceled.
they sent me the tablet and deducted the money from my bank account.
i hade to call /email them for 6 days so they return the item and refund me.
the customer care people are young, inexperienced, unprofessional, and unreliable.
you cant even trust what they are saying: they will tell you they have canceled the order, while they didnt!!!
i was not getting any cancellation email.
it was a headache, a real headache that made me regret buying online from them.
24 Feb 2024
Samsung Washing Machine
by Hafiz Muhammad
I purchased a Samsung Washing machine on 29-Dec-2023, expecting to receive AED 200 buyback within 14 days. Despite numerous complaints to the support team, I have yet to receive the promised amount. All necessary information was provided at the time of purchase, and my old Washing Machine was taken for a trade-in. This experience feels like a scam, and I plan to file a complaint with DED for misleading customers with false promises. Avoid purchasing from them as they cannot be trusted.
23 Nov 2023
Phone
by Precious
It is very disappointing that I received a defective item, I requested a return/pickup (for them to check/ replace it) but until now nothing has happened. I called and sent messages and emails but they’re all saying the same thing but not taking action. This is very frustrating as I am leaving the country in a few days and I am still having this issue with their product and service. Their response is very AI
18 Sep 2023
Washing Machine
by Vikram
Ordered model T1693EFHSKL but received model no. T1666NEHT2 which is half price. I got really surprised when i called them and heard that we can't do any thing. this is case of fraud and cheating. would never recommend any one to place order with Sharaf DG. worst experience.
26 Jul 2023
by Dina
We are shocked by the disappointing experience we have received from SHARAF DG!
We purchased 2 products online and you failed to deliver it on time, customer call center is also not helpful or professional with zero customer care experience.
I have been lied to and till now products are not delivered.
I highly recommend not to purchase any products from Sharaf DG, there are better stores in Dubai who know how to treat clients.
29 Jun 2023
So called orignal Fossil watch
by Muhammad Ehsan
Worst experience ever. Before buying a wristwatch (Claimed by compay: Orignal Fossil), I repeatedly talked to and confirmed from reps available on the official website chat and I was told that I should not be worried and they only have original stuff. But once I bought the watch and opened the box on eid I saw that the strap was sticking to the interior part of the packing and it was damaged from 4 different places, the watch itself was not in good shape, hands and subdials were not as described and inner hands were slightly tiled to left and not in their right place. But when I reached out to the company they simply refused to offer any remedy for the fraud and said this is our policy we do not entertain after 7 days but we still are audacious enough to sell damaged goods and promise 100% qualityread more
26 Jun 2023
Apple Watch
by Pricena user
They’re lying about delivery time. Express delivery turned to be delivered in 4 days. I offered to meet the courier anywhere as I needed my order urgently and they refused
04 Jun 2023
iPhone promax
by Bianca
Worst nightmare experience. Mossa was charge me for 541 Aed without informing me: I was expecting only 1 time charge of 49 Aed. I go back to the store realizing it was over charge so he insists that they can’t void since the transaction was completed. The manager was around but seems lost and doesn’t care about the complaints and just leave nowhere. I spoke their customer care team they are trying to void the transaction couple of times but it was unsuccessful; but still I don’t lost hope because I know how it works for card machine; I have better idea but still Moosa doesn’t care at all. So Fatima call couple Moosa to void previous transaction and change the transaction accordingly. I am wasting my time and effort and I need to beg them to sort out the issue. read more
15 May 2023
Airfryer
by Pricena user
Didn't receive my order
22 Jan 2023
Samsung Note 10+
by Dipu
Worst service and sales fake product. I bought Samsung Note 10+ which had 1 year warranty. After 11 months mobile stopped charging , I reach to Sharaf DG customer care they raised ticket for servicing, they picked up mobile phone for servicing and returned me in 4day. I surprised when I connected to charger, it was as it issue was not resolved. Again I called sharaf DG And here they started drama saying now your mobile is out of warranty so we can’t fix it. I keep explaining that old ticker which was raised during warranty is not resolved. And guess what they keep repeating same. They are not ready to understand very very simple thing that The ticket I have raised for servicing is NOT RESOLVED. Conclusion : They never sent my mobile to Samsung service center rather they kept mobile with them till my warranty expires. WORST CUSTOMER CARE. I AM VERY DISAPPOLINED AND HIGHLY REGRATE ON MY DECISION. THINK BEFORE YOU BUY FROM THEIR WEBSITE. read more
07 Jan 2023
Laptop
by Nargiza
Disappointed completely. I ordered laptop and asked before receiving is it possible to open and check item, thwy said yes. After receiving i opened immediately and i didn't like keyboards. Texted them within 5 mins that i want to return because I didn't like keyboards. That moment they informed me about return fee 15%
30 Jun 2022
mobile phone
by imran
I bought a Samsung phone in April and immediately there was connection issues with the phone. I called Sharaf DG and was told i cannot return to a store as I had bought online. I have never heard of this law as they are the same company. So they collected the phone and kept the phone for 18 days before returning the same phone. Immediately the same issues occurred, so I rang and said I want a new phone as I was not even told what they did to my phone when they collected it the first time. The lady stated, that is fine and we collect your phone and we will send a new phone to you. THIS WAS A BLATANT LIE TO GET ME OFF THE PHONE. I called back three days later to speak to another woman who told me that my phone is being repaired so I asked to speak to a supervisor. They said supervisor would call me today, he called 2 days later at a very late hour. He then told me that the phone must be sent back FOUR times before we replace the phone. I said i will be phoning consumer protection and then he said he would call me tomorrow. I am now flying in 2 days and I do not have a phone at all and I have been lied to by every member of their customer care team.
I feel ashamed as I know have lost my money using this company. I now do not have a phone or the money used to buy the phone.
I strongly urge everybody to AVOID this company.
They have behaved like children.read more
28 Oct 2021
Bosch Cooking range,Siemnes washer and dryer and samsung refrigerator
by Manisha
We bought household appliances worth Dh 7791 ,invoice attached on 16th October 2021.We bought siemens washer and dryer and along with that 4 litres of liquid detergent was given as free promotional product from siemens which we have not received yet even after several follow ups with call center and store manager of ibn batuta mall
It is an harassment as the CC team says they cannot do anything because the store manager is the one who has to take action and the store manager does not pick my call .And it is a mental torture for calling several times in a week to follow upwith your cc team who always ensure that some one will call back but no one ever did .Complain number is 4399537 Its been 08 days we locked this complian.
My friend who bought the same product the same day got only 01 bottles (2 litre) and the delivery boy said this is the only bottle they are giving to all. It means they are keeping one with them.
I am thankful to god that till today all products are working fine as i am 100% sure if i need after sales service Sharafdg will give same sort of NO SERVICE for that as well.
This was my first ever and last purchase from you and I will definitely share my feedback with others to save them from such mental agony.This is utterly shameful on your part that for such a basic thing you are harassing your customers .SHAME .
Manisha
505367656read more
21 Sep 2021
Tablets
by Mohanad
After purchasing 2 tablets discovered that one is wrong item , waited for few days for replacement, and inn less than a week one has an issue and when I take it to Samsung they said it's for other regions and not covered with them , called Sharaf dg told them about it and the urgency to fix they promised within 24 hours will update after sending to Samsung service Centre in time square , and 2 weeks following up and no one knows anything or have an update , 3rd week online team called after my 10th follow ups and ask them to refund as it been bad experience and they advise to reject the delivery if vendor sent , and they will update me within max 48 hours , still waiting for 2nd week and no single call from anyone ,
Only communication with Mr.Nelson customer service manager and his team whom knows nothing and they false promises.
Kids going to school for two weeks without tablet to study and had to buy new one extra to cover .
Worst experience and waste of time and money read more
26 Jul 2021
Order W1488265 ac
by marissa
I ordered a split unit ac. I specifically choose the item based on the delivery date provided on the website . The item did not arrive . No call back from staff. The next day I was promised the item will arrive. Again no show. Finally the item arrived 3 days late. I lost 800 aed in maintennece booking fees for installion. The ax is currently lying in my front door. I lost my slots for installation and now I need to pay again. Sharaf dg costed me allot of money in losses. And their staff kept calling me after hours for work. read more
04 Apr 2021
Asus Laptop
by name
I've requested a return 10 days ago and followed up with 3 other calls. Every time they say someone will contact you to collect it but no one contacted me.
04 Jan 2021
Dishwasher
by Jaiwanth
Sraraf DG Post Sales Customer Serivce is Pathetic, we suggest customer service to think twice before buying from them.
07 Dec 2020
ASKO Washing Machine and Dryer plus many more
by Paolo
Last November 23rd, 2018... I purchased plenty of electronic household appliances in SharafDG Abu Dhabi Mall because it was during this time that we were moving to a new apartment. I spent more than AED 15,000 worth of purchases in that store in that day.
Part of my purchase is a BUNDLED unit of ASKO Washing Machine and ASKO Dryer which costed together at AED 5,891 + VAT. Since this is an expensive item, I clearly asked to have both units to have an additional 2 years Extended Warranty. Together with the other big value items that I also asked for extended warranty.
November 9th 2020, I was trying to call Sharaf DG customer service, which was VERY HARD to reach. And I also emailed them because I want to request a warranty claim since my ASKO dryer is not functioning properly.
November 21st, it took 2 weeks before their onsite technicians come and check BOTH units. So they check both ASKO washing machined and ASKO dryer. They said that the dryer had a motor issue and they will liaise the information to Sharaf DG so they can claim my warranty.
Only to be disappointed with numerous calls from them telling me that my dryer has no extended warranty. I find this VERY impossible because I clearly purchased extended warranty on the 2 appliances. Let's apply basic logic and common sense here because why would I put extended warranty on one unit and not on the other??? The machines were bundled together and I clearly requested for both to have extended warranty. read more
12 Nov 2020
M51
by hosam
Guys don't order anything from them very poor service and stuff also very bad attitude of there stuff they don't know how to handle customers
27 Oct 2020
Iphone 12
by Shahir
I did preorder, still, I didn't receive the item I never come across such worst commitment and support from any of the online store. I strongly recommend not to have any online transaction with them. I did preorder thinking that I will be getting the mobile at the earliest, but now it's of no use that the mobile already came into the market and people started using it. I'm so disappointed I could not still use the mobile and there is no update from the customer service as well.
22 Oct 2020
Electric oven sharp
by samson
Zero rating..Showing wrong products online..supplying old models..very difficult to get correct item. refund process itself takes ever. Afterall it is Sharafdg mistake..they should rectify it fast..
18 Oct 2020
REFRIGERATOR
by Baher
I ordered a fridge online. It should have arrived 3 days after my purchase. Of course, they never called or followed up, I was the one who was calling costumer service every day.
After 5 days, I was calling costumer service (as usual), they told me that the fridge I ordered is out of stock and that I will get a refund in 7 to 10 days after 24 to 48 hours cancellation confirmation !!! (WHAT ?!!) (Almost 2 weeks)
I wish I have read the reviews before buying from this company.
STAY AWAY, BUY FROM ANYWHERE ELSE!
13 Aug 2020
Perfumes
by Ech
Worst experience ever. Bought expensive perfumes that were fake. I launched a complaint and they gave me 24 hours everytime i called, but never resolved the issue.
Never buy any perfumes or any product from them .
04 Aug 2020
iPhone 11 Pro Max
by Buddhika
Guys, Please stay away from #SharafDG, They are fraud and can not trust at all, since one month I am waiting for my #Flexipay conversion, but till date, I did not get any answer from them, I have paid for #Flexipay but #SharafDG could not able to convert it. when I call the customer service, they can not refund the amount. Subsequently what happened to me is, paid for #Flexipay + Need to pay my credit card penalty + Early settlement+ Customer care calls more than 2,3 hours, which cost me a huge amount.
#Sharafdg keeps its customer service just to #LIE on their customers, about a month I keep calling them and always the answer is "someone will call you back" But No one calls me till date. Finally, #SharafDG always wins and the customer always the loser.
I just saw everywhere most of the customers have a really bad experience with this #Fraud Company, just look at the Reviews. Since 2015 I was dealing with #SharafDG till today, this will be my last transaction and I hate #Frauds.read more
02 Jun 2020
ASUS Laptop
by Pricena user
AVOID AT ALL COST. I ordered a Laptop more then 2 weeks ago and still haven't received the items. Furthermore, I was forwarded a tracking number that does not work and their contact centre is never reachable. To add to all this, after spending more then a hour on the phone to understand where is my shipment, I am informed that I will only receive partial shipment and they don't know when will I receive the remaining shipment. I strongly recommend that NO ONE EVER order Online from them. WORST EVER SERVICE EVER. AVOID THEM AT ALL COST
31 May 2020
Canon camera
by ItsNiharika
Guys never buy from sharaf dg worst service ever fake promises of delivery all they do is take you money and later on inform that your order is cancelled ..get me my money back sharaf dg or i will complain on higher levels
13 May 2020
by Pricena user
The worst online store ever!!! I placed an order for a smart watch on 4th of May 2020, 5 days later on 9th of May I received an sms that my order was cancelled and that my refund will be processed. I used the chat support on the app, I received 2 replies and nothing more, I called the call center and I was put on hold for 12 minutes and no one spoke to me!!! It’s been 4 days since the cancellation of my order and no update. This place is frustrating and the worst online customer service.. pls don’t buy anything from here!!! Spare yourselves the headache and the heartache!!! read more
03 May 2020
HP DeskTop
by Mila
I have decided to purchase a desk top since we are all working from home nowadays and looking at Laptops all day long is not really the best thing.
So I decided to purchase from Sharaf DG since I always had good experience from the showrooms. Unfortunately, Very disappointed with the level of service on the onlline site. No updates, the delivery has not been updated for 3 weeks and whenever I chat with the customer services agents, they try to help but with no result.
One assured me that the delivery is on its way and will be delivered in 2 days. The other said in 3 days and 3 weeks later, after spending almost AED 5k , I have nothing but a complaint reference No. This is VERY Disappointing and will never ever order from you again.read more
27 Apr 2020
Laptop
by shijith
i have purchases a laptop through inline choosing their flexi pay option on 8th APR. The Sharaf DG charged me additional 312 AED for fexi payment administration charges but they did not do anything with the bank and the bank generated (25th APr) the whole amount in one statement. I have contacted DG support center but did not receive any proper response till now 27 Apr 20.
22 Apr 2020
Thosiba 43 inch 4K android smart TV
by TOM K
Guys, don't buy any product from the Sharaf DG Online store. They are selling products with fake features and information. I bought one android TV and when I open the packet the TV is not android. I raised the complaint and followed up with them four time but not even got a call. Don't buy any products
https://uae.sharafdg.com/product/toshiba-43u7750ee-uhd-4k-smart-led-television-43inch-2/
Check out the features of this product. None of these features are available with the TV.
22 Apr 2020
by chris hudson
Unfortunately I placed an order 14 days ago. I followed up on line and kept being told the delivery will be tomorrow. The delivery company said that they had attempted delivery but as we are on a complete lockdown and i have not left my home is this is simply not true. The courier company that Sharaf use is TFM. In the end I have tried to call the courier company myself but they do not answer the toll free number. I would recommend someone like Amazon instead. Very disapointing from this leading Dubai retailer
12 Apr 2020
Note 10 plus
by Daniel
I bought a Samsung Note 10 plus with some accessories online and it arrived late but I understand because of the current situation but when I opened the package I received a completely different model. I called Sharaf DG when I realized the mistake and asked for the correct phone to be delivered. I was told a driver would be scheduled for pick up and require the complete order including the accessories to be returned to the warehouse and hopefully stock would be available to resend my order. After explaining this she than told me I would receive a call the next day and of course no call. I have called several times and always told someone will call me back ASAP to follow up. So far 4 days and no call. Wish I would have seen these reviews before I ordered.read more
08 Apr 2020
by Mxza
Dont make the same mistake as mine, don't order from them , i been waiting for my order around 2 weeks !! and they don't even have a certain delivery date
28 Mar 2020
Induction plate
by Marija
Do nit order from sharaf dg! I received my Kitchen sppliance broken! And they wouldn’t replace it or give me back my money! They just stole 500 AED from me!
09 Mar 2020
Steam Mop
by Pricena user
Extremely Dissatisfied, I bought a steam mop online and it came with the incorrect power plug. I called Sharaf DG when I received it and asked for some feedback. Only to be told 4 consecutive days that I will receive a call tomorrow. Not to mention I never received a call!!!! I had to follow up everyday. On the 4th day of following up, I was then told to bring it into store for inspection so it could be returned and replaced appropriately.
4 days later, I had to follow up once again only to be told to go back into store to collect the item and buy a power adapter to be able to use the item.
I’ve accepted the fact that I had to purchase another power adapter but my simple ask was to get it delivered again and even that wasn’t possible.
Lesson learnt.
Don’t buy anything from sharaf DG online. They are falsely advertising products.
As you can see from my experience, Customer service was extremely unhelpful. read more
18 Jan 2020
TV
by Suhail
Update: They have delivered the TV after they read my complain here. I was promised delivery on 19th but yet received it next day, 20th 8.30am. Appreciate that they delivered before 3pm as requested, since I was travelling. I hope they improve their customer support in the future.
Pathetic customer service. The promised 5 to 7 days delivery time is lie. It has been more than a week now, but havent yet recieved my order. The customer service are not even able to give me a delivery date and they even went on to tell me to call the courier company myself, did i buy from sharaf dg or the courier company? this was complete nonsense. Never shop from such place who do not understand or care for thier customers.read more
29 Nov 2019
by Tarek
I ordered the online exclusive bundle for Note 10+ , the Phone delivery was really fast however the Free galaxy buds were not delivered.
on Delivery day , i chatted with customer care agent and he advised that it is pending from their side and i should expect it next day.
DD+1 , Chat again with new customer care agent , advise to call customer care ( Useless ).
DD+1 , Register a complain for delivery of the Galaxy buds.
DD+2 , Call customer care to follow up , surprise to see nothing is registered the day before. Call again during the day to follow up . They call me back to pick it up from MoE Store because i m traveling the next day.
I go to store to pick it up, Store customer care say they dont have anything.
Call back customer care over the phone , they say there was no one to deliver it to the MoE store so they will send it by courier on Saturday although i mentioned many times i will be traveling and someone will have to pick it up instead of me.
I m never buying again from SharafDG.
Update : 2019/11/29 - Picked up the missing Galaxy buds from MoE read more
27 Jun 2019
Perfumes
by Pricena user
I never received my items!i ordered 6 perfumes they called me after 5 days to tell me that only 2 are available and they don’t have anyone to deliver them until 2 extra days!!!very inconvenient since I was traveling and taking the perfumes as gifts!
14 Jun 2019
iphon xs max
by Pricena user
i ordered from sharaf DG online iphon sx max when TFM expresses delivery company shipped the item i Surprised the box was opened and inside the box iphone x counterfeiter .
04 Dec 2018
Printer package
by Pricena user
I order a package from the online store. Only one of the 3 items were delivered and I have been trying to get the items since the 15th of November with no luck. It is the worst customer service I have ever encountered. The call centre keep giving me the same nonsense answer that they are forwarding my complaints/queries to the relevant departments, but nothing happens. They even ignored my emails for two days. I have never had this much trouble shopping anywhere and I would strongly suggest that you do not shop from them as they clearly do not care about their clients/customers at all.read more
What malfunctions or product problems do Sharaf DG warranties cover?
All malfunctions or problems as per manufacturer warranties are covered. Sharaf DG operates authorised service centres for most leading brands, so you can drop your product off at any of our stores to get it repaired
If there is something wrong in the product which is under warrantee, how long will it take Sharaf DG to pick it up, fix it and deliver it back?
We give an estimated time depending on the type of problem, availability of spare parts and the estimated time taken to actually repair the product
Who pays for shipping back and re-delivering the item?
If it's a large appliance, we'll try and repairing it at your home, for smaller products please bring it in to any of our stores
Can I return a product that has a malfunction and get my money back?
The first step in case of a product malfunction is to repair the product. In case that's not possible, we replace it with a new piece based on the advice of the manufacturer
If an item I ordered turned out to be malfunctioning and Sharaf DG doesn’t have any other in stock to replace it, what happens then?
We offer you a similar item which is closest to what you have purchased, or alternatively Sharaf DG gift vouchers for you to choose another product
Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.
The inforamtion is presented for reference only. Pricena.com is not held accountable in case store's policies were different than stated above or have changed, or in case the store did not abide with his stated policies. Please always follow up with the store directly.
