The Kukoo online store reviews in Dubai, UAE

3 reviews
22 Oct 2019
iPhone 11
by Pricena user
I got the phone after 2 days from the order date which is very good
25 Sep 2019
by xenab
I ordered samsung galaxy note 10 and the delivery was fast as stated within 2-3 days and all the products are stated on a good price
06 Feb 2019
by mohamed abu bakr
placed order on 2-feb , on 4th order was still " processing" , i tried calling them , no one answering phone calls , only webchat answered and said they are sorry and that they will deliver on 7th on 6th feb by chance i was checking their website and found the order was cancelled , no notification email , no sms , no communication whatsoever thanks god i didn't pay with my credit card and i chose COD never again

The Kukoo General Info

Delivery Info
Delivery in 1-3 days
Shipping Info
Free Shipping
Ships From
United Arab Emirates

Payment Methods
Contact Information
[email protected]
Other Notes
Same Day Express Delivery Available for AED 20

The Kukoo Return & Warranty Policies

Are returns permitted? What are the conditions and time limit?

products can be returned if unopened before 14 days

Will I be refunded or given a store credit to buy something else from The Kukoo?

In 14 days product amount can be refunded

If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?

Shipping would be by customer

How long will it take for me to get my refund from The Kukoo?

Around 5 working days

What malfunctions or product problems do The Kukoo warranties cover?

As stated by the manufacturer

If there is something wrong in the product which is under warrantee, how long will it take The Kukoo to pick it up, fix it and deliver it back?

around 3-7 working days

Who pays for shipping back and re-delivering the item?

shipping back would be by customer re-delivering would be by company

Can I return a product that has a malfunction and get my money back?

not applicable

If an item I ordered turned out to be malfunctioning and The Kukoo doesn’t have any other in stock to replace it, what happens then?

money refunded

Disclaimer: has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.

The inforamtion is presented for reference only. is not held accountable in case store's policies were different than stated above or have changed, or in case the store did not abide with his stated policies. Please always follow up with the store directly.