Virgin Megastore online store reviews in Dubai, UAE

2.0
2
8 reviews
06 Dec 2023
hokz OpenRun Pro Wireless Neckband Headphones with Mic
Violation of the terms of delivery. On December 4, I placed an order for the Shokz OpenRun Pro Wireless Neckband Headphones with Mic - Beige for 699 AED, with Order number . The delivery conditions promised "Same-day to 2-day delivery." However, as of the evening of December 6, the order has not been delivered, forcing me to cancel it. This delay has not only wasted my time but has also disrupted the plans for a birthday celebration. I recommend not relying on the promised delivery times and suggest considering an alternative service.
21 Nov 2020
iPhone
never ever get stuffs from virgin megastore online shopping . it took 3 weeks for an iPhone that I ordered to arrive . there was no response from their side and it was said it would take only 5 days but it took 3 WEEKS !!! I am too disappointed. never happened like this with another portal .
12 Oct 2020
Kuvings slow juicer
Never buy from Virgin! We bought an expensive juicer Kuvings. It broke in a months. Following a Customer service representative advice, we brought the item to the nearest store in Marina Mall. It seemed that the staff had never experienced such situation before: were very slow, didn't know what to do, asked for guidance from the main office. All this time we were in the store!!! Almost 20 mins!!! Secondly, no follow up at all! As per their policy, the representative should contact us within 2 weeks and give us the information about the problem. Today is the 15th  read more
26 Jul 2020
Funko Pop
Terrible. Bought online I ordered funko pops. I was patient for the few 5 days. I called customer service as to why my order hasnt arrived yet. Told me, there was no stock. Jeez, I paid for nothing. Had to wait for something non-existent. I cancelled it.Apparently, they did not put a warning saying out of stock
03 Jun 2020
MacBook Air
Do not buy from these crooks. They have taken current pandemic situation and modified everything to their advantage. Their website was acting up and ordered (2) laptops when I ordered. Upon receipt of the order confirmation and prior to shipment, I repeatedly emailed them and even called customer service (which conveniently to this day, they are still having system issue). They have amended their return policy to no return unless it is a manufacturer defect. Their stores won’t take it back because of course it’s their new policy with the pandemic. I WOULD AVOID VIRGIN AT ALL COST
11 Apr 2020
ps4 slim
Bought a ps4 and got it the next day ! Fast service and great price !
06 Dec 2018
Presents
Website claims orders will be completed within 24 working days with all item ordered in stock. 8 days later sorry one of the items is out of stock, so we have cancelled the whole order. Totally unacceptable, customer services hopeless
02 Apr 2017
I must admit, the whole online process was a walk in the park, the item was delivered next day and the package was in perfect condition! Very happy!
Show all 8 reviews

Virgin Megastore Showrooms

Virgin Megastore General Info

Delivery Info
Shipping Info
Free for orders above 200 AED, 20 AED otherwise
Payment Methods
visainstorecodmastercard 
Contact Information
P1, O14 Tower,, Abraj Street, Business Bay, Dubai, Dubai, United Arab Emirates, 22700
800 86342, 044359434
[email protected]
Other Notes
No extra charge for payment by credit card

Virgin Megastore Return & Warranty Policies

Are returns permitted? What are the conditions and time limit?

Virgin Megastore Management will Exchange / Refund any product provided the following 4 conditions are met: The product is accompanied by the original receipt. The product is sealed and in its original condition. The product is exchanged or returned within 30 days from the date of purchase. The product is exchanged with another product of the same or higher value in which case the difference should be settled.


Will I be refunded or given a store credit to buy something else from Virgin Megastore?

Returns & exchanges are accepted.


If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?


How long will it take for me to get my refund from Virgin Megastore?


More info: https://www.virginmegastore.ae/en/faq


Virgin Megastore did not specify any warranty information

More info:https://www.virginmegastore.ae/en/faq


Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.

The inforamtion is presented for reference only. Pricena.com is not held accountable in case store's policies were different than stated above or have changed, or in case the store did not abide with his stated policies. Please always follow up with the store directly.