21 Mar 2021
bose soundsport wireless earbuds
by Agnal
they will deliver the defective piece when you do online purchase and ask to return in store nearby you. and they are waiting three days for confirmation from dealer for replacement. i bought it from jumbo online and paid them. whats it deal with manufacturer . if jumbo took the money from me its their responsibility to replace with good product and later on they can deal with their manufacturer . they will just waste your time and money . dont ever buy from jumbo
28 May 2020
Bose Bass module 700
by Dje
The store manager forced me to pay 250dhs to accept the return!! Really, who does this??
The product was not compatible with any other sound system, so I sadly had to bring it back. I brought it to the store the next day, perfectly packed in its original package, not a single mark even on the external cardbox.
I am so shocked. I never imagined this could happen. Unbelievable behavior to take money from me. Short term gain that will very quickly destroy this retailer’s brand. Now customers will know where not to go shopping.
Wonder why we all
move to Amazon? Just look at their customer service vs. how Jumbo treated me. read more Jumbo Reply:
Dear Valued Customer,
We appreciate your feedback and we understand your frustration. We have checked this issue from our end. In cases where we receive a return when the original product or box packaging is opened, the product loses its value and we are unable to sell this at full price to another customer. Hence, we charge a re-stocking fee in such cases. If the product is returned unopened & in its original packaging such a fee would not apply. We value your feedback and would like to give you a AED 50 voucher to spend at our store on your next purchase. You will receive the voucher by email within 5 business days. Our staff is always ready to help you pick the right products as per your requirements. We look forward to welcoming you back to Jumbo soon.
27 May 2020
dyson absolute v11
by Fadiqa
Ordered the Dudin vaccum and picked it up from Emirates mall , v. good service and price!
28 Apr 2020
by Amir Milad
The Oppo Reno 3 Pro offers solid specs and performance in a flagship-level design for a decidedly midrange price.
07 Apr 2020
APPLE PRO11
by Noushad
Jumbo customer service is verry bad. thy cannot update for happened online order and deliveries . they cannot corporate with customeres .. too bad service
27 Jan 2020
Dyson Purifier
by Nn007
They have the worst service for online purchases. Don't deliver within any of the timelines promised and they also don't call or emall the customer to provide any form of updates. You have to follow up with them multiple times to get delivery at which point they will suggest you go collect the item yourself from their warehouse in Jebel Alin
22 Aug 2019
Note 10
by Pricena user
Jumbo is just fooling customers to fetch their money, I am gonna review this store everywhere possible and make sure every customer should see it before coming to your store.
I pre-ordered Note 10 from your jumbo and with it, Samsung is giving free 2 years damage warranty worth 499aed and jumbo is charging money for that same warranty which they are not even paying.. and when I asked that Samsung is giving free 2years damage warranty your staff lied and said no sir it's chargeable,...
It's a free additional giveaway from samsung which is given to
all its note 10 users no matter where they buy the phone from.
the worst store I came across, jumbo is an international level brand and cheap tricks like this is totally unprofessional and make it look like a fish market. read more 27 Jan 2019
huawei mate 20 pro
by Toufil
I made my order from jumbo verified account with my name Mobil number etc.
the order was made with the same account name and the same name in credit card.
after giving the order next day i receive email asking for my Emirates ID to verify.
I send them the Emirates ID which is available in my system. unfortunately it was expired. even though they can verify the order is made by myself.
they delayed the order only because of ID verification. I understand my order will delay further I cancelled my order and I made a new order with
noon.com, they will deliver it in 24 hs . Jumbo is the only company do this type of ID verification formalities & headache.
better not to order from them. read more 25 Jan 2019
Breo scalp massager
by Kamile
I'm very disappointed with this store (especially with staff in Al Wahda Mall). I ordered scalp massager. After 3 days it did not arrive (altought it was promised that it would arrive). Then I called them every day for 3 days (every time they said that it will arrive "tomorrow"). So, now I have no massager, leaving the country tonight and they're refusing to give back the money I already paid for massager.
So, if you want to save time and money I advice NEVER to use JUMBO ELECTRONICS.
16 Jan 2018
Computer service
by Tim
I took my computer to Jumbo for computer repair - very slow and at times no boot. Also, battery not charging. Took one month to receive computer back - charged for new hard drive and new battery @ 1300 dhs. Battery not charged when picked up, but was told to charge at home and all will be good. Left UAE next day for one month trip away and found battery would not charge. Upon arrival back to UAE, took back to Jumbo to repair. Again, took 3 weeks plus to get computer back, with same battery problem. Left UAE for good day later,
but with promise from Jumbo they would refund 500 dhs. Has not happened 6 weeks later. Also, found computer screen to have failt (irregular shape black pixels). DO NOT TRUST JUMBO FOR SERVICE OR ANY PROMISED REFUND. DISHONEST COMPANY KNOW8NG FULL WELL I WAS DEPARTING UAE. BUYER BEWARE!!!!! read more 29 Jul 2017
Huawei Mate 9 Pro ( 128GB )
by Suhail
- HASTLEFREE ORDER PLACEMENT
- DELIVERY ON TIME ( IN A DAYS TIME )
- SMS NOTIFICATION THROUGHOUT THE PROCESS
- SUPPORTIVE STAFF
- NOTE: MY ABOVE MENTIONED EXPERIENCE IS BASED ON CLICK AND COLLECT FROM MALL OF EMIRATES read more 03 May 2017
TV
by Jan
Jumbo online simply unable to deliver timely. They will call you to tell you they are delivering between X and X hour, you arrange to be there. And then they do not deliver. They cannot explain to you where they are, when they will deliver. I had previous experience before as well. I am giving up on these people. Souk.com is a million times better.
19 Apr 2017
عدسة كاميرا للايفون
by Suhaila
لم يتم التواصل معي علما اني اني استلمت رسالة تأكيد
مرحباً Suhaila Mubarak aq ,شكراً لتسوقكك عبر موقع جمبو الألكتروني.الطلب الخاص بكم رقم J72718157, والذي قيمته AED 449.00, وتم طلبه في 16.04.2017 21:04,قد تم تأكيده.نتمنى رؤيتك قريباً! فريق جمبو `
17 Dec 2016
S 7
by Nezar
Absolutely the worst online shopping experience. Had to get the phone in a hurry to travel, and I was promised I could pay online and pick it up very next say. After countless phone calls, follow ups and run around (with clueless people at call center) I finally fought my way to PICK UP my own order after 3 working days.
Save yourself the hassle and NEVER shop online with these guys.
09 Nov 2016
Iphone 7
by Faisal
I bought Iphone 7 from Jumbo, i really like their service, it is very easy and very fast. i just order yesterday then i got update within 1 hour then today morning i received my iPhone, i recommend anyone to buy from them
Jumbo Reply:
We thank you for choosing Jumbo Electronics and your encouraging words. It made our day :)
08 Sep 2015
HP Laptop
by Rania
I took my HP laptop to Jumbo Electronics in Dubai Mall, which they specified the fault within and gave me a specific period within which I should expect it to be fixed. They did not make any updates on the status of my order and the laptop was delivered very late in schedule upon which I came to discover that it has not been fixed at all , actually I was about to take it unfixed if It wasn't me who told them to put it on so I could check before I make the payment!!!!!
They had to send
it again to the workshop , presuming that it has not been touched by them in the first place......what a service this is ? read more 05 Sep 2015
Mouse and keyboard
by Salam
I purchased a Microsoft Keyboard and Mouse, the price was very good and the got the order in time. They also notifiied me through SMS on my order status. Great service!
Show all 17 reviews Jumbo Return & Warranty Policies
Are returns permitted? What are the conditions and time limit?
Yes, but the device has to be Unopened and in packed condition. Returns not applicable to accessories, movie / gaming titles, toners, watches & personal care products, returns need to be within 5 days
Will I be refunded or given a store credit to buy something else from Jumbo?
Store Credit is given to the customer
If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?
Customer has to return to showroom
How long will it take for me to get my refund from Jumbo?
Customer has to return to showroom
More info: http://www.jumbo.ae/customer-service/return-and-exchange
What malfunctions or product problems do Jumbo warranties cover?
Devices come with Manufacturer warranty(Ranging from 1-5 years depending on the brand / category) Customers can purchase Jumbo Extended warranty (1 or 2 years) at the time of purchase, The obligation of warranty rests with the manufacturer of the product and thus it depends on the manufacturer’s policies and Terms and Conditions.
If there is something wrong in the product which is under warrantee, how long will it take Jumbo to pick it up, fix it and deliver it back?
The repair period depends upon the authorized service center. However mostly devices can be expected to be repaired within 14 working days.
Who pays for shipping back and re-delivering the item?
user has to bring shipment to store and collect it
Can I return a product that has a malfunction and get my money back?
Only authorized Service Center can corroborate whether a device has malfunctioned and then recommend future course of action. The Service Center can either authorize a unit replacement or a credit note. If device is replaced then warranty is applicable from the original date of purchase. If Credit Note is approved then it can to be redeemed within 6 months
If an item I ordered turned out to be malfunctioning and Jumbo doesn’t have any other in stock to replace it, what happens then?
Contact Customer Care
More info:http://www.jumbo.ae/customer-service/service-and-warranty
Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.
The inforamtion is presented for reference only. Pricena.com is not held accountable in case store's policies were different than stated above or have changed, or in case the store did not abide with his stated policies. Please always follow up with the store directly.
