Jumbo online store reviews in Dubai, UAE

17 reviews
21 Mar 2021
bose soundsport wireless earbuds
by Agnal
they will deliver the defective piece when you do online purchase and ask to return in store nearby you. and they are waiting three days for confirmation from dealer for replacement. i bought it from jumbo online and paid them. whats it deal with manufacturer . if jumbo took the money from me its their responsibility to replace with good product and later on they can deal with their manufacturer . they will just waste your time and money . dont ever buy from jumbo
28 May 2020
Bose Bass module 700
by Dje
The store manager forced me to pay 250dhs to accept the return!! Really, who does this?? The product was not compatible with any other sound system, so I sadly had to bring it back. I brought it to the store the next day, perfectly packed in its original package, not a single mark even on the external cardbox. I am so shocked. I never imagined this could happen. Unbelievable behavior to take money from me. Short term gain that will very quickly destroy this retailer’s brand. Now customers will know where not to go shopping. Wonder why we all  read more
Jumbo Reply:
Dear Valued Customer, We appreciate your feedback and we understand your frustration. We have checked this issue from our end. In cases where we receive a return when the original product or box packaging is opened, the product loses its value and we are unable to sell this at full price to another customer. Hence, we charge a re-stocking fee in such cases. If the product is returned unopened & in its original packaging such a fee would not apply. We value your feedback and would like to give you a AED 50 voucher to spend at our store on your next purchase. You will receive the voucher by email within 5 business days. Our staff is always ready to help you pick the right products as per your requirements. We look forward to welcoming you back to Jumbo soon.
27 May 2020
dyson absolute v11
by Fadiqa
Ordered the Dudin vaccum and picked it up from Emirates mall , v. good service and price!
Show all 17 reviews

Jumbo Offers

Jumbo Showrooms

Jumbo General Info

Delivery Info
Shipping Info
Free Shipping
Ships From
United Arab Emirates
Contact Information
PO 3426, Owner ESAG LLC, Karama, Bur Dubai
[email protected]
Other Notes
Collect from nearest store available. 5 Days No Fuss Exchange

Jumbo Return & Warranty Policies

Are returns permitted? What are the conditions and time limit?

Yes, but the device has to be Unopened and in packed condition. Returns not applicable to accessories, movie / gaming titles, toners, watches & personal care products, returns need to be within 5 days

Will I be refunded or given a store credit to buy something else from Jumbo?

Store Credit is given to the customer

If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?

Customer has to return to showroom

How long will it take for me to get my refund from Jumbo?

Customer has to return to showroom

More info: http://www.jumbo.ae/customer-service/return-and-exchange

What malfunctions or product problems do Jumbo warranties cover?

Devices come with Manufacturer warranty(Ranging from 1-5 years depending on the brand / category) Customers can purchase Jumbo Extended warranty (1 or 2 years) at the time of purchase, The obligation of warranty rests with the manufacturer of the product and thus it depends on the manufacturer’s policies and Terms and Conditions.

If there is something wrong in the product which is under warrantee, how long will it take Jumbo to pick it up, fix it and deliver it back?

The repair period depends upon the authorized service center. However mostly devices can be expected to be repaired within 14 working days.

Who pays for shipping back and re-delivering the item?

user has to bring shipment to store and collect it

Can I return a product that has a malfunction and get my money back?

Only authorized Service Center can corroborate whether a device has malfunctioned and then recommend future course of action. The Service Center can either authorize a unit replacement or a credit note. If device is replaced then warranty is applicable from the original date of purchase. If Credit Note is approved then it can to be redeemed within 6 months

If an item I ordered turned out to be malfunctioning and Jumbo doesn’t have any other in stock to replace it, what happens then?

Contact Customer Care

More info:http://www.jumbo.ae/customer-service/service-and-warranty

Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.

The inforamtion is presented for reference only. Pricena.com is not held accountable in case store's policies were different than stated above or have changed, or in case the store did not abide with his stated policies. Please always follow up with the store directly.