Samsung Official Store online store reviews in Dubai, UAE

2 reviews
09 Mar 2019
Samsung Galaxy S10+
by Mahmoud
I pre-ordered Samsung Galaxy S10+ on Feb 27th, and it was mentioned everywhere in the website that it'll ship on 03/03, I also received a confirmation email saying it'll ship on 03/03. I'm posting this review on 09/03, and I did not receive the product yet.
19 Oct 2018
by Salam
pI purchased iconx wireless earphones, delivery was fast. The earphones work perfectly

Samsung Official Store Showrooms

Samsung Official Store General Info

Delivery Info
Shipping Info
Free Shipping
Ships From
United Arab Emirates
Contact Information
Dubai Properties Headquarters 4th Floor Dubai Knowledge Village

Samsung Official Store Return & Warranty Policies

Are returns permitted? What are the conditions and time limit?

Yes Returns are permitted in 14 Days if the Seal is not Broken

Will I be refunded or given a store credit to buy something else from Samsung Official Store?


If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?


How long will it take for me to get my refund from Samsung Official Store?

14-20 Days Depending on your local bank

More info:

What malfunctions or product problems do Samsung Official Store warranties cover?

All Mobile Phones, Tablets and Wearables are covered under a warranty period of 12 months from the date of purchase.

If there is something wrong in the product which is under warrantee, how long will it take Samsung Official Store to pick it up, fix it and deliver it back?

This depends on the Product you need to visit the Samsung Care center

Who pays for shipping back and re-delivering the item?

Can I return a product that has a malfunction and get my money back?

If an item I ordered turned out to be malfunctioning and Samsung Official Store doesn’t have any other in stock to replace it, what happens then?

More info:

Disclaimer: has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.

The inforamtion is presented for reference only. is not held accountable in case store's policies were different than stated above or have changed, or in case the store did not abide with his stated policies. Please always follow up with the store directly.