Are returns permitted? What are the conditions and time limit?
Yes, within 7 days in original sealed packing along with a receipt. In case of an open box, a restocking fee applies
Will I be refunded or given a store credit to buy something else from Sharaf DG?
Refunds are given as Sharaf DG gift vouchers
If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?
Returns are accepted at any of our stores
How long will it take for me to get my refund from Sharaf DG?
Immediately, if it is a sealed box and the invoice is available
More info: www.sharafdg.com
What malfunctions or product problems do Sharaf DG warranties cover?
All malfunctions or problems as per manufacturer warranties are covered. Sharaf DG operates authorised service centres for most leading brands, so you can drop your product off at any of our stores to get it repaired
If there is something wrong in the product which is under warrantee, how long will it take Sharaf DG to pick it up, fix it and deliver it back?
We give an estimated time depending on the type of problem, availability of spare parts and the estimated time taken to actually repair the product
Who pays for shipping back and re-delivering the item?
If it's a large appliance, we'll try and repairing it at your home, for smaller products please bring it in to any of our stores
Can I return a product that has a malfunction and get my money back?
The first step in case of a product malfunction is to repair the product. In case that's not possible, we replace it with a new piece based on the advice of the manufacturer
If an item I ordered turned out to be malfunctioning and Sharaf DG doesn’t have any other in stock to replace it, what happens then?
We offer you a similar item which is closest to what you have purchased, or alternatively Sharaf DG gift vouchers for you to choose another product
Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.
The inforamtion is presented for reference only. Pricena.com is not held accountable in case store's policies were different than stated above or have changed, or in case the store did not abide with his stated policies. Please always follow up with the store directly.