SweetCare online store reviews in Dubai, UAE

1.0
1
2 reviews
22 Feb 2021
Aquaphor
by Gina
So I ordered a aquaphor, however it never arrived. They said that it was tried to be delivered 3 times but the funny thing is I was at home all three times. Then I of course contacted customer's service and they said I had to wait until the product arrives at their warehouse again. And long story short I wanted a refund because they said either a refund of the product or PAY AGAIN for reshipping. I ONLY GOT REFUNDED 4 EUROS OUT OF 16 EUROS and mind you I never gotten the product. They said I have to  read more
07 May 2020
by Sophia
they withdraw the money. no order status updates. no email received. customer service is not responding. i wanted to cancel the order and get the refund but there is no option to do that in the website and customer services is not responding. i would not recommend to but from this website.very bad experience and i lost my money.

SweetCare General Info

Delivery Info
2-5 days
Shipping Info
Depends on the weight
Ships From
Portugal
Payment Methods
visapaypalmastercard 
Contact Information
Rua Prof. Duarte Leite 203 5E
+351 225400326
[email protected]

SweetCare Return & Warranty Policies

Are returns permitted? What are the conditions and time limit?

Our main goal is your complete satisfaction so we offer an “Easy Return Policy” where in you can make a return/exchange request of a product within 15 days of its delivery. Contact us communicating the intention to exchange or return the product, providing us with the order number and mention which products you wish to return or exchange. You will receive an email from us mentioning all the information you need for return or exchange the product(s).


Will I be refunded or given a store credit to buy something else from SweetCare?

Yes, SweetCare can refund the products value or give a store voucher to use on our store.


If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?

Returns where the mistake was not originated at or by our store, we appreciate your understanding as SweetCare cannot assume the shipping costs associated or costumes fees that may be applied by the destination costumes agency as it is an International shipping nor assume new shipping costs.


How long will it take for me to get my refund from SweetCare?

The refund takes approximately 7 weekdays to be available on your credit card, or immediatly on your paypal account.


More info: https://www.sweetcare.com/help/troca-devolucao-produtos-i-28


What malfunctions or product problems do SweetCare warranties cover?

Electrical products have 2 years manufacture warranty


If there is something wrong in the product which is under warrantee, how long will it take SweetCare to pick it up, fix it and deliver it back?

not applicable


Who pays for shipping back and re-delivering the item?

in case of malfunction/damage SweetCare assumes the shipping costs associated.


Can I return a product that has a malfunction and get my money back?

Yes


If an item I ordered turned out to be malfunctioning and SweetCare doesn’t have any other in stock to replace it, what happens then?

We'll wait until it gets back in stock again so we can send the new product to our client.


More info:https://www.sweetcare.com/help/sweetcare-customer-support-helpcenter-i-22


Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.

The inforamtion is presented for reference only. Pricena.com is not held accountable in case store's policies were different than stated above or have changed, or in case the store did not abide with his stated policies. Please always follow up with the store directly.