Are returns permitted? What are the conditions and time limit?
Our main goal is your complete satisfaction so we offer an “Easy Return Policy” where in you can make a return/exchange request of a product within 15 days of its delivery. Contact us communicating the intention to exchange or return the product, providing us with the order number and mention which products you wish to return or exchange. You will receive an email from us mentioning all the information you need for return or exchange the product(s).
Will I be refunded or given a store credit to buy something else from SweetCare?
Yes, SweetCare can refund the products value or give a store voucher to use on our store.
If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?
Returns where the mistake was not originated at or by our store, we appreciate your understanding as SweetCare cannot assume the shipping costs associated or costumes fees that may be applied by the destination costumes agency as it is an International shipping nor assume new shipping costs.
How long will it take for me to get my refund from SweetCare?
The refund takes approximately 7 weekdays to be available on your credit card, or immediatly on your paypal account.
More info: https://store.sweetcare.pt/help/returns-i-4
What malfunctions or product problems do SweetCare warranties cover?
Electrical products have 2 years manufacture warranty
If there is something wrong in the product which is under warrantee, how long will it take SweetCare to pick it up, fix it and deliver it back?
Who pays for shipping back and re-delivering the item?
in case of malfunction/damage SweetCare assumes the shipping costs associated.
Can I return a product that has a malfunction and get my money back?
If an item I ordered turned out to be malfunctioning and SweetCare doesn’t have any other in stock to replace it, what happens then?
We'll wait until it gets back in stock again so we can send the new product to our client.
Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.
The inforamtion is presented for reference only. Pricena.com is not held accountable in case store's policies were different than stated above or have changed, or in case the store did not abide with his stated policies. Please always follow up with the store directly.